Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Job ID: 10404965 | Amazon EU SARL (UK Branch)
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Packaging and Robotics technologies used in Fulfillment Centers. This job will require a unique combination of flexibility, troubleshooting, problem-solving skills, drive and ability to travel. As part of this team, candidates will work closely with Amazon fulfillment customers to contribute to the successful deployment and reliable operations of the Robotic Systems.
A successful candidate will have technical aptitude, a passion for hardware, broad troubleshooting skills, and a desire to work within an elite group at the leading edge of Amazon's robotic systems engineering.
Key job responsibilities
* Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems.
* Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of robotics systems.
* Front line resolution of RME technical inquiries and escalations.
* Identify, analyze and resolve mechanical and system issues across the Packaging and Robotics Systems.
* Design and implement electro-mechanical tools and fixtures to support deployed and new products.
* Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of robotics systems.
* Develop and implement diagnostic tools to minimize troubleshooting and machine downtime.
* Develop and implement preventative maintenance procedures and training content for advanced robotics systems.
* Lead on-site training sessions for on-site RME teams supporting Amazon operations.
* Develop and implement systems and processes for spare parts management.
* Conduct safety, ergonomic, and risk assessments on AR products and tools and preventative maintenance procedures.
* Produce daily and weekly reports on the safety, reliability, and performance of the products in the AR product suite.
* Provide requirements and “voice of the customer” feedback to development and support teams.
* Up to 50% travel expected.
A day in the life
Field Hardware Support Engineers ensure site reliability teams maintain Packaging & Robotics systems through hands‑on testing, troubleshooting, and root‑cause analysis. They identify maintenance gaps, communicate risks, and develop mitigation strategies while collaborating with safety, hardware, and software teams. The role involves immersive field work to experience operator challenges firsthand, then driving engineering improvements that enhance system reliability, driving innovation daily. Successful candidates will partner across disciplines to deliver practical solutions. We welcome those passionate about problem‑solving, and value diverse perspectives in advancing Amazon’s Packaging & Robotics maintenance worldwide each day contributing significantly.
Basic Qualifications
* Experience in technical support.
* Experience troubleshooting and debugging technical systems.
* Experience in agile/scrum or related collaborative workflow.
* Experience troubleshooting and documenting findings.
Preferred Qualifications
* Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets.
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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