Night ConciergeIf you're proactive, people focused and ready to create safer nights for those who need it, we'd love to hear from you.Location: Maritime Court, WallsendSalary: £26,255 per annumClosing date: 27 May, 2026Employment Type: PermanentHours per week: 37.5About the RoleYou'll play a vital part in delivering the charity's mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you'll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.As the Night Concierge at the service at Wallsend, you'll be the steady, reassuring presence that keeps the accommodation safe, secure and welcoming for young people and adults at risk of homelessness. You'll manage building security, respond to emergencies, carry out safety checks and provide calm, practical support when it's needed most.You'll bring confidence, clear communication and experience working with vulnerable people-plus a commitment to safeguarding, equality and respectful practice. In return, we'll equip you with full training, ongoing support and the tools to thrive.In this role, you will:Ensure the safety, security and wellbeing of residents throughout the nightMonitor building access, conduct regular checks and oversee CCTV (where applicable)Act as first responder to emergencies, incidents and safeguarding concernsProvide calm, practical first contact support to clients during night hoursMaintain Health & Safety standards, logging issues and completing light cleaning/maintenanceKeep accurate night logs and deliver clear shift handoversWork independently while collaborating effectively with staff, volunteers and contractorsPromote dignity, respect, equality and values in all interactionsAbout YouYou bring your confidence, calm energy and people first attitude to the night team. You use your understanding of homelessness, sharp communication skills and strong safeguarding instincts to respond swiftly and professionally to whatever arises, all while staying composed under pressure, treating everyone with dignity and working independently with real integrity.What You'll ReceiveTailored training and developmentFlexible working options where suitable26 days annual leave, rising with serviceFamily friendly leave policiesPension scheme with employer contributions up to 7%Employee Assistance Programme with 24/7 GP accessDiscounts across retail, travel, food, fitness and moreCash health plan for you and your familyDeath in service benefitAccess to legal and practical supportSafer RecruitmentThe charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.