Join to apply for the Facilities Co-ordinator role at Hachette UK
1 day ago Be among the first 25 applicants
Join to apply for the Facilities Co-ordinator role at Hachette UK
* Support the delivery of all building management, facilities and maintenance services at Carmelite House.
* Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc.
* Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers
* Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames.
* Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner.
* Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current.
* To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events.
* To provide ad hoc support to the Print Room team as may be necessary.
* Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required.
* Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions.
* To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers.
* Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters.
* Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours.
* Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies.
* Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required
* Manage the various types of lockers located around the building including key issuing and up-dating admin database records.
* Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements.
* Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks.
* Collate and record daily building occupancy statistics.
* Management of the 6th Story are area display books and how they are presented.
* Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal.
* Recording and safe storage of all lost property items ready for collection or disposal after set period of time.
* To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods.
Facilities Duties
What you'll be doing
* Support the delivery of all building management, facilities and maintenance services at Carmelite House.
* Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc.
* Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers
* Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames.
* Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner.
* Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current.
* To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events.
* To provide ad hoc support to the Print Room team as may be necessary.
* Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required.
* Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions.
* To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers.
* Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters.
* Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours.
* Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies.
* Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required
* Manage the various types of lockers located around the building including key issuing and up-dating admin database records.
* Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements.
* Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks.
* Collate and record daily building occupancy statistics.
* Management of the 6th Story are area display books and how they are presented.
* Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal.
* Recording and safe storage of all lost property items ready for collection or disposal after set period of time.
* To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods.
Reception Duties
* Greet visitors, staff and contractors in a professional and courteous manner at all times.
* Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way.
* Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times.
* Manage the visitor management system, recording visitor arrivals and contacting the respective host.
* Issue daily temporary staff access passes and recording them on the card management database system
This is not an exclusive or exhaustive list of duties, and the job holder be required to undertake such other tasks as may reasonably be required.
Who we are looking for
Skills/Knowledge/Personal Attributes
* Previous experience working within a facilities, property management or hotel environment is essential.
* Excellent communication and interpersonal skills with a professional and client focus demeanour.
* Polite, courteous and have a personable and approachable manner.
* Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams).
* Ability to work under pressure, including dealing with ever changing priorities.
* Working style that encourages team work both within the role and across business functions.
* Collaborative working spirit that enhances and builds effective working relationships both internally and externally.
* The ability to multi-task effectively and prioritise workloads on a daily basis.
* A positive "can do" attitude with the ability to use their own initiative.
* Have an innovative and self-motivated mindset to resolve problems and improve processes and systems.
* Excellent written and spoken communication skills.
* Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise.
Qualifications/Certifications
* IOSH or other Health & Safety qualifications (desirable)
* NVQ in Business Admin, Customer Services or Property Management (desirable)
* Manual Handling trained (desirable)
* Emergency First Aid and Fire Marshall trained (or a willingness to complete training)
What we offer
Our staff are our greatest asset, and our benefits reflect this:
* 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
* Private medical insurance
* Dental insurance
* Generous pension schemes
* Rent deposit loans
* 2 community days per year
* Summer hours (finishing at 1pm on Fridays during the summer months)
* Retail discounts through Hachette rewards
* Cycle to Work scheme
* Eye care vouchers
* Wide-ranging training library
* Development programmes (including mentoring)
* Up to 70% off book purchases
* A charity bookshelf
* 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
* Season ticket loans
* And much more!
The role will be based at our London office, Carmelite House, Monday to Friday
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Book and Periodical Publishing
Referrals increase your chances of interviewing at Hachette UK by 2x
Get notified about new Facilities Coordinator jobs in London, England, United Kingdom.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 months ago
London, England, United Kingdom 19 hours ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 days ago
Greater London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
Corporate and Workplace Solutions, Facilities: Property Management, Associate, London
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 days ago
Manager, Facilities and Strategic Operations
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Assistant Facilities and Workplace Experience Manager
London, England, United Kingdom 2 days ago
London, England, United Kingdom 19 hours ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr