EPOS Account Manager (Office & Field-Based) Existing ICRTouch & LCG Clients - UK Wide Location: Hybrid - West Bromwich HQ & UK-wide client visits. Ideal for candidates based in Birmingham, West Midlands, Black Country, Worcestershire, Warwickshire, Staffordshire, or Shropshire. Salary: Competitive basic circa £35K (negotiable) performance-related bonus/commission - OTE circa £60K Benefits: Company pension, team socials, client entertainment opportunities, career progression About the Role Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions. We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on retaining clients, maximising the value of their EPOS systems, and identifying opportunities for expansion. You'll work closely with clients post-installation, maintaining long-term relationships, supporting multi-site projects, and driving upsell of additional products and services. Key Responsibilities Manage and nurture a portfolio of existing EPOS clients nationwide Maintain regular contact via phone, Teams, and on-site visits Identify upsell and cross-sell opportunities, including: LCG Payments integration Handheld devices & kitchen screens Stock control modules QR order-to-table solutions Support packages and licences Ensure contract renewals and high client retention Collaborate with internal teams (support, projects, payments) to deliver a seamless service Conduct UK-wide client visits as required Support multi-site expansion opportunities Keep CRM updated with client activity and pipeline About You Proven account management experience in EPOS or hospitality technology Strong relationship-building skills with commercial awareness Comfortable with UK-wide travel and holding a full driving licence Organised, proactive, and commercially focused Motivated by client satisfaction, retention, and business growth Benefits Competitive salary performance-related bonus/commission Company pension scheme Regular team socials and company events Access to sports clubs and client entertainment opportunities Long-term career progression within a fast-growing EPOS & payments specialist Ready to take your EPOS account management career to the next level? Apply now to join a team that values client success and growth