Job Ref: PAU1465
Branch: Paul UK - Richmond
Location: Paul UK - Richmond, Richmond
Salary/Benefits: Pay: £13.31 (with the opportunity to earn an extra £1.50 per hour bonus)
Hours: Full Time
Shift pattern: Mon – Sun (Flexible shifts)
Posted date: 15/02/2026
Closing date: 17/03/2026
Role overview
Our Retail Supervisor assist the management team in the smooth running of the shop, delivering the highest possible standards of customer experience product quality through leading, supporting and coaching of the team whilst on duty.
Main Responsibilities
* Acting as a role model and leading the team to provide an excellent experience and outstanding product quality for each customer who visits the shop, ensuring that all customer needs are always exceeded
* Ensuring that the preparation service of all products is always completed to the correct standards
* Planning, organising and monitoring the workload productivity of the team whilst promoting excellent teamwork
* Assisting the manager with daily weekly management tasks responsibilities to ensure the smooth running of the shop
* Taking responsibility for all company policies legal requirements whilst on duty as required
* Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all time
As part of PAUL UK family, we offer you
* Flexible working hours (some shifts start as early as 5am)
* A birthday cake to enjoy with your team or at home
* Clear Career Path with development and training opportunities for all, including the Rising Star Development programme for those who want to progress to management
* Free Food item when you are working (50% off when you're not)
* Access to our Healthcare Scheme
* Ability to access your wages before pay day via Wagestream
* Refer a Friend scheme
* Employee Assistance Programme offering financial support, counselling and wellbeing tips to help you live a better life
* Workplace pension
* Interest free travel loan in partnership with Forest bikes to support with travel to work costs
* 28 days holiday
What we like to see from you
We are looking for exceptional leaders who are passionate about high quality food, drinks and outstanding service, with excellent communications skills and ready to work with supportive team.
About PAUL UK
PAUL has come a long way since it's humble beginnings in Lille, France. Ever since we arrived in the UK in 2000, PAUL UK has continued to grow and establish itself as the world's local French bakery. As we've grown as a business, we have always understood that our teams are the most crucial element of our success.
In Richmond you will find our Bakery Café at 13 The Quadrant, just down the hill from Richmond Station in this popular and attractive town on the banks of the Thames. Richmond started to grow in importance when Henry VII rebuilt the manor there after a fire in 1497 and named it Rychemonde after his earldom in Yorkshire, at which point its status changed to 'palace', drawing craftsmen and members of the royal household to the village, as well as people moving to the country to escape the plague in the city. In medieval times the Green had been the jousting ground. It was also common land where villagers were allowed to pasture their sheep. It is still there, just a couple of minutes' walk from our café, but minus the sheep. Closest station is Richmond (District Line, London Overground, National Rail).