Service Support Manager Based in Grimsby Overseeing services across North East Lincolnshire & Lincolnshire Salary: £32,000 per annum Hales Homecare is looking for a motivated and experienced Service Support Manager in Grimsby. In this role, you’ll oversee our contracts across North East Lincolnshire and Lincolnshire. Working closely with the Registered Manager and the wider leadership team, you’ll help ensure: * Smooth day-to-day operations * Quality assurance and compliance with regulations * Coaching, mentoring and developing staff * Outstanding support and positive outcomes for the people we care for This is an exciting opportunity to combine strong leadership skills with a genuine passion for care, making a lasting difference in both our teams and the communities we serve. Apply today and take the next step in your care leadership journey with Hales Homecare. Key Responsibilities: * Provide hands-on support to the Registered Manager * Line manage and support with the office-based team including setting weekly targets and KPIs ensuring that these are met * Monitor and drive quality, compliance, and performance complete weekly reports and contract monitoring information * Support recruitment, training and development of staff teams * Assist with rota management and service cover where needed * Work in line with CQC requirements and internal quality standards ...