The job description provides a comprehensive overview of the Supervisor role at Hertz, including responsibilities, benefits, and requirements. However, it contains some redundancies, inconsistent formatting, and irrelevant details that could be streamlined for clarity and professionalism.
For example, the introductory paragraph repeats information about the role that is later elaborated upon, and some sections like 'Your benefits' and 'Essential Requirements' could be formatted more consistently. Additionally, the mention of social network login options appears out of context and should be removed for relevance.
Below is a refined version, maintaining the original information but improving clarity, structure, and formatting:
Supervisor Role at Hertz
As a Supervisor, you will motivate the frontline team to deliver exceptional customer service, plan fleet volumes and labor resources according to demand, and analyze financial performance to maximize growth and maintain low costs.
About Hertz
The Hertz Corporation operates the Hertz, Dollar, and Thrifty brands across approximately 9,700 locations worldwide. We are one of the largest airport vehicle rental companies, recognized globally for our service and brand.
Your Responsibilities
1. Customer Service: Provide world-class, personalized customer service and support customer queries at the counter.
2. Selling: Use strong sales skills to meet revenue targets, understand local markets, and identify sales opportunities.
3. Control & Audit: Ensure compliance with SOPs, control customer data under GDPR, and meet health, safety, and financial standards.
4. Financial Acumen: Contribute to the location's P&L to maximize profitability.
5. Team Management: Manage daily team activities, conduct feedback sessions, and foster a performance-oriented culture.
6. Fleet & Resource Planning: Plan fleet volumes and labor resources in line with demand, and collaborate with other departments.
7. Problem Solving: Resolve escalated issues using Hertz's customer service tools and methods.
Benefits
* Quarterly bonus scheme
* 33 days holiday (including Bank Holidays)
* Pension scheme with up to 8% employer contribution
* Dental cover, travel insurance, Air Lounge pass, and more
* Income protection and life insurance
* Career development opportunities within Hertz UK and Europe
* Further education support
* Staff discounts across Europe
Essential Requirements
* Previous customer service and sales experience
* Operational experience in a similar environment (desirable)
* Supervisory experience (desirable)
* Full UK or EU Driving License
About Us
Hertz is a leading global rental car company with a diverse portfolio of brands. We are committed to diversity, inclusion, and equal opportunity employment. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Hertz is a drug-free workplace and an Equal Opportunity Employer, including veterans and individuals with disabilities.
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