Overview
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Role Summary
We have an exciting opportunity for an experienced Security led Front of House, Brand Ambassador to join our STARS team Working for one of our high-profile clients in Yeovil, BA22 8UZ.
Shift & Hours
* Mon - Fri Working Hours
* 07:00 - 13:00 / 13:00 - 19:00
o This role operates across two shift patterns. While applicants may be assigned a primary shift, flexibility to work both shifts as required is highly desirable.
* 30 hours per week
* £17.50 per hour
Start Date
24th August
Important Information
We operate a strict zero-tolerance Drug and Alcohol Policy. All employees are expected to report to work free from the influence of drugs and alcohol. Random and for-cause drug and alcohol testing may be carried out in accordance with company policy.
Responsibilities
* Meet and greet all staff, visitors and contractors in a professional and personable manner
* Deliver a consistently high-end customer focused experience
* Embody a high-performance approach and encourage colleagues to do the same
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
* Assist in emergency situations
* Provide timely and accurate information
* Respond appropriately to varying and fast changing priorities
* Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
* Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
* Manage and coordinate appropriate response to out of hours alarm
Essential Criteria
* Demonstrated ability to work reliably and accurately
* Clear and confident communication skills
* Maintains confidentiality and professional conduct
* Attention to detail with strong organisation and prioritise tasks effectively in a dynamic environment
* Proven ability to follow structured processes
* Ability to obtain National Security Clearance
o Due to the nature of this role and the level of security clearance required, applicants must be sole UK nationals (British citizens only). Unfortunately, we are unable to consider dual nationals or applicants who hold citizenship of another country, even in addition to British citizenship.
* Right to work in the UK
* Minimum 5-year checkable work/education background
Please only apply if you have experience delivering exemplary customer service with exceptional levels of communication and personal presentation.
Essential Skills
* Highest quality personal appearance
* Flexible, professional and adept at working under pressure
* Outstanding written, verbal and oral communication skills
* Customer oriented with a passion for high-level service
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive
* Punctual and trustworthy
* Able to use initiative and highly adaptable
* Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
* Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits
* Health & Wellbeing
o Company pension and advice and planning
o Life assurance scheme
o Discounted gym memberships
o Wellness advice and support, including financial, emotional and physical
o Dental and Physical Health Plans
* Lifestyle Benefits
o Cycle to work scheme
o Car lease and new car purchasing schemes
o Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
o Mortgage Advise
o Payroll ISA's
o Eligibility for Costco Membership
* Learning & Development
o Support with further education
o 100's of eLearning courses
o Accredited courses by C&G, ILM, IOSH and SIA
o Leadership Development programs both local and global
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
* STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
* Dental Plans- A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
* HSF Health Plan- Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
* Cycle to Work– A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
* Specsavers– Save money on eye tests and when purchasing spectacles.
* WeCare– A 24/7 online GP, mental health support service, get fit programme and more.
* Toothfairy– Online access to advice and guidance, from real UK Dentists.
* Pension Plan– Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
* Payroll ISA– An ISA savings account is a great way to meet your longer term personal financial goals.
* Free Mortgage Advice
* Go & Live– Financial Wellbeing Hub
* Death in Service Benefit- Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
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