We're Centrick - residential property experts with a clear mission: to make lives better, every day.
Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance - we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact - for our clients, customers, and communities.
What you'll be doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply.
* Greeting visitors with a warm and welcoming demeanour when they arrive and throughout the day.
* Answering and directing incoming phone calls in a courteous and efficient manner.
* Managing inquiries from clients, employees, and external parties and providing accurate information and assistance.
* Maintaining a tidy and organised reception area, ensuring it reflects a professional image of the company.
* Managing incoming and outgoing mail, packages, and deliveries and distributing them to the appropriate recipients.
* Scheduling appointments, meetings and conference rooms as requested.
* Assisting with administrative tasks.
* Co-ordinating with other departments to ensure seamless communication and workflow.
* Adhering to company policies, procedures and security protocols at all times.
What you need to succeed
* An enthusiastic and customer-focused professional, experienced in customer service and a background in a similar role. You will be someone who can create a welcoming atmosphere and provide outstanding customer service to visitors and callers.
* A customer-centric mindset will be essential, and you will need a genuine desire to assist and support individuals who interact with the reception area.
* Exceptional customer service skills, including problem-solving abilities, organisation and patience are vital in this role and our ideal candidate will be able to juggle various responsibilities simultaneously and possess strong verbal and written communication skills.
Why join us?
* Time to Recharge: 25 days' holiday plus bank holidays
* Future Security: Enhanced pension scheme based on role
* Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards
* Health & Wellbeing: Medicash virtual GP, therapies, dental and optical support
* Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
* Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
* Mental Health Support: 24/7 mental health services
* Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
* Giving Back: One volunteer day annually to support a charity or cause close to your heart
* Reward Platform: Monthly perks how you like
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.