Overview
Lead the Future of Secure IT Support. At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Team Leader at our Babcock Technology Centre site, near Bristol, South Gloucestershire.
Location: Bristol, South Gloucestershire + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF68028
The role
As a Service Desk Team Leader, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our IT operations, leading a dynamic team of Service Desk Analysts, Support Technicians, and System Administrators. Your leadership will ensure we deliver exceptional customer service and meet critical service level agreements across our secure networks. This is a role where your technical expertise and people skills will make a real difference, not just to our business, but to national security.
Day-to-day, you’ll be:
* Leading and motivating your team to meet performance targets and deliver outstanding customer service
* Managing red network support operations, including hands-on technical support when needed
* Reporting on team performance using daily, weekly, and monthly metrics
* Conducting regular performance reviews and ensuring team members receive the training they need to excel
* Supporting analysts during peak call volumes or when additional expertise is required
This role is full time, 37.5 hours per week and provides hybrid working arrangements with three days in the office/onsite and two days working from home.
Essential experience
* Proven leadership experience in a technical service desk environment
* Hands-on management of service desk teams with high call volumes
* ITILv3 Foundation certification
* Strong technical knowledge of Windows 7 & 10, Active Directory, Exchange, Remote Desktop, and Server Infrastructure
* Experience in incident management and direct customer interaction
Qualifications
* ITILv3 Foundation certification (essential)
* Additional technical certifications are advantageous
Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Standard (BPSS) / Security Check (SC) / Developed Vetting (DV) security clearance for this role. Many positions within our company are subject to national security clearance and Trade Control restrictions. This may affect eligibility based on birthplace, nationality, citizenship history, and residency. Details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)
What We Offer
* Generous holiday allowance
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee share scheme
* Employee shopping savings portal
* Payment of Professional Fees
* Reservists in the armed forces receive 10-days special paid leave
* Holiday Trading to buy or sell additional leave (annual window)
* Be Kind Day: one paid leave day per year for volunteering
* Development opportunities and wellbeing support including an employee assistance programme
Babcock International
We are a disability confident committed employer. If you have a disability or need reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header “Reasonable adjustments requirement”. We’re committed to building an inclusive culture where everyone can thrive. We are happy to talk about flexible working—please ask about alternative patterns of work at interview.
Closing date: 08/10/2025
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Defense and Space Manufacturing
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