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1st Line Service Desk Engineer, Northwich
Client: Air IT
Location: Northwich
Job Category: -
EU work permit required: Yes
Job Reference: 0ad746eb28dd
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Are you ready to embark on an exciting journey into IT and Cyber Security support? At Air IT, we're committed to empowering our teams and delivering exceptional support and solutions to local SMEs across the nation. We are looking for a dedicated professional to join us!
The Role:
As a 1st Line Service Desk Engineer, you will be the first point of contact for our clients' IT queries. Your responsibilities include providing excellent customer service, diagnosing and resolving issues, and ensuring top-quality support.
Responsibilities:
* Provide excellent customer service to end-users and stakeholders
* Be the primary contact for technical service requests
* Maintain accurate records throughout the ticket lifecycle
* Deliver high-quality first-time fixes through troubleshooting
* Escalate complex issues and manage workload to meet SLAs
About You:
* Experience in IT support
* Strong customer service and problem-solving skills
* Proficiency with Microsoft technologies
* Troubleshooting skills with Microsoft Office and Windows desktops
* Knowledge of Active Directory, Group Policy, and DNS; eagerness to learn and develop
The Benefits:
We offer:
* Hybrid working options
* 25 days annual leave plus bank holidays
* Ongoing learning and development
* Cycle to work scheme and technology vouchers
* Enhanced family leave
* Celebration day – an additional day off annually
* Salary sacrifice pension
* 2 paid volunteer days
* Company social events and competitions
* Discount and Cashback Scheme
* Group Income Protection
* Life Insurance
* EAP and Virtual GP Service
At Air IT, we value diversity and are committed to equal employment opportunities. Join us and be part of an inclusive, dynamic team!
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