Are you passionate aboutmaking a real difference to the health and wellbeing of patients and communities?
Do you thrive on leading teams to deliverexcellence, championing patient safety, and driving continuous improvement?
If so, we invite you to joinNottingham CityCare Partnership as our new Head of Quality.
At CityCare, were more than aprovider of NHS Community Health Services - were a values-driven socialenterprise with a clear mission: to make a difference every day. Our commitmentto kindness, respect, trust, and honesty shapes everything we do, from the waywe care for our patients to how we support and develop our staff.
As Head of Quality, youllplay a pivotal role in shaping the future of care across our organisation.Youll be empowered to lead on quality and patient safety, working alongsidepassionate colleagues and partners who share your drive for high standards andinnovation. This is your opportunity to influence strategy, foster a culture oflearning, and ensure that every voice is heard in our journey towardsoutstanding care.
Why choose CityCare? Here,your expertise will be valued, your ideas welcomed, and your professionalgrowth supported. Youll join a team that celebrates collaboration and isdedicated to making a lasting impact in the communities we serve.
If youre ready to take thenext step in your career and help us deliver on our promise of compassionate,high-quality care, wed love to hear from you.
Main duties of the job
The Head of Quality will lead and oversee the organisations quality and patient safety functions, ensuring robust systems are in place to support safe, effective, and person-centred care and ensure a robust governance framework is in place to optimise standards, manage risk, and facilitate an open learning culture to support continuous quality improvement.
This role will have operational responsibility for the following key areas:
* Development and implementation of the Patient Safety Incident Response Framework (PSIRF)
* Supporting activities related to Care Quality Commission (CQC) regulatory compliance and preparation
* Complaints, PALS and service user feedback
* Clinical effectiveness activity linked to policy, procedure and audit.
* Quality reporting
* Quality assurance including quality visits.
* Medical devices and safety alerts.
Alongside the care group Assistant Clinical Directors for Quality and Safety they will take responsibility for ensuring that quality and safety functions are implemented and embedded within care groups to improve and promote quality oversight.
Working in collaboration with the Deputy Director of Nursing, AHPs and Quality, they will play a key role in the strategic development and implementation of quality and safety initiatives and approaches to promote continuous improvement and compliance with statutory and regulatory compliance.
About us
We are aprovider of NHS Community Health Services, CityCare exists to support thehealth and wellbeing of all local people, working alongside other health andcare partners to achieve this. We are a value driven, people business with apassion for excellence. Our vision and social purpose is to make a differenceeveryday to the health & wellbeing of our communities and our values ofkindness, respect, trust and honesty lie at the heart of everything we do,guiding how we work together with partners and each other to consistentlydeliver high quality compassionate care. As a social enterprise we aim to addsocial value by investing in the future of our local communities and helping tomake a difference in peoples lives.
CityCare valuethe benefits of a diverse and inclusive workforce. We encourage applicationsfrom candidates who identify as disabled, LGBT+ or from a Black, Asian orMinority Ethnic (BAME) background, as they are currently under-representedwithin our organisation.
We are proud to be a forces-friendlyorganisation and are dedicated to supporting Veterans, Service Leavers, Reservists, andmilitary spouses/partners. We value the unique skills and contributions youbring.
CityCare is anequal opportunities employer. We are positive about employing people withdisabilities. If you require your application in a different format pleasecontact People Services on 0115 8839418. CityCare is committed to theprotection of vulnerable adults and children.
Job responsibilities
JobPurpose
The Head of Quality will lead and overseethe organisations quality and patient safety functions, ensuring robustsystems are in place to support safe, effective, and person-centred care and ensure a robustgovernance framework is in place to optimise standards, manage risk, andfacilitate an open learning culture to support continuous qualityimprovement.
This role will haveoperational responsibility for the following key areas:
Development and implementation of the Patient Safety Incident ResponseFramework (PSIRF)
Supporting activities related to Care Quality Commission (CQC) regulatorycompliance and preparation
Complaints, PALS and service user feedback
Clinical effectiveness activity linked to policy, procedure and audit.
Quality reporting
Quality assurance including quality visits.
Medical devices and safety alerts.
Thisrole will be a varied and wide-ranging one with the post holder workingalongside a range of quality leadership roles to ensure there is robustoversight and application of quality, safety and clinical care standards.
Alongsidethe care group Assistant Clinical Directors for Quality and Safety they will takeresponsibility for ensuring that quality and safety functions are implementedand embedded within care groups to improve and promote quality oversight.
Workingin collaboration with the Deputy Director of Nursing, AHPs and Quality, they willplay a key role in the strategic development and implementation of qualityand safety initiatives and approaches to promote continuous improvement andcompliance with statutory and regulatory compliance.
Key Responsibilities
Job description
Job responsibilities
JobPurpose
The Head of Quality will lead and overseethe organisations quality and patient safety functions, ensuring robustsystems are in place to support safe, effective, and person-centred care and ensure a robustgovernance framework is in place to optimise standards, manage risk, andfacilitate an open learning culture to support continuous qualityimprovement.
This role will haveoperational responsibility for the following key areas:
Incident management
Development and implementation of the Patient Safety Incident ResponseFramework (PSIRF)
Supporting activities related to Care Quality Commission (CQC) regulatorycompliance and preparation
Complaints, PALS and service user feedback
Clinical effectiveness activity linked to policy, procedure and audit.
Quality reporting
Quality assurance including quality visits.
Medical devices and safety alerts.
Thisrole will be a varied and wide-ranging one with the post holder workingalongside a range of quality leadership roles to ensure there is robustoversight and application of quality, safety and clinical care standards.
Alongsidethe care group Assistant Clinical Directors for Quality and Safety they will takeresponsibility for ensuring that quality and safety functions are implementedand embedded within care groups to improve and promote quality oversight.
Workingin collaboration with the Deputy Director of Nursing, AHPs and Quality, they willplay a key role in the strategic development and implementation of qualityand safety initiatives and approaches to promote continuous improvement andcompliance with statutory and regulatory compliance.
Key Responsibilities
Leadership and Strategy
Provide leadership, expertadvice, information and support to the senior leadership team, Board ofDirectors, managers and staff, on matters relating to quality, patient safetyand compliance and ensure that relevant staff are kept informed of relevantnational issues and initiatives.
Promote a culture of safety, quality and improvement across all levelsof the organisation, encouraging staff engagement and ownership.
Lead the implementation andembedding of PSIRF, ensuring alignment with national guidance and localpriorities.
Oversee the delivery of qualityrelated priorities within the clinical quality strategy and associated workplans.
Liaise with regulators,commissioners, existing and new system partners as and when business needsarise.
Work closely with the senior leadership team toassess new service provisions to ensure they are clinically safe.
Maintain anup-to-date knowledge of developments in quality, risk, patient experience,and safety, integrating new knowledge into practice.
Coordinatethe completion of the statutory annual quality account for the organisation.
Incident Management and Patient Safety
Ensure effective systems forincident reporting, investigation, learning, and improvement.
Lead the development of thematicreviews and learning reports to inform service and organisational improvement.
Support the organisationsresponse to serious incidents and ensure compliance with PSIRF.
Ensure the notification ofserious incidents to the appropriate commissioners and regulatory bodies.
Lead on thecoordination, implementation, and monitoring of National Patient SafetyAlerts across the organisation, ensuring timely compliance and effectivedissemination to relevant teams.
CQCCompliance and Preparation
Work in collaboration with Senior Leaders in theorganisations preparation and response for CQC inspections, includingself-assessments and evidence collation.
Monitor compliance with CQC standards andcoordinate improvement actions where required.
Provide expert advice and support to services onregulatory requirements.
Review all new guidance and information fromregulatory bodies to ensure the organisation is on top of new requirementsbefore they are due.
Complaints and Service User Feedback
Oversee the complaints function, ensuring timely,compassionate, and effective responses.
Analyse trends in complaints and feedback toinform service improvement.
Promote a culture of openness and learning fromservice user experience.
QualityAssurance and Visits
Implement and lead a programme of qualityassurance visits across services, producing reports and recommendations fromfindings. Support care groups with the development of action plans to driveimprovement.
Analyse thematic findings from quality visits andquality assurance activity to inform organisational improvement plans andescalate concerns as appropriate.
Quality Governance and Reporting
Ensure appropriate quality governance, assuranceand reporting mechanisms are in place to provide assurance both internallyand externally on the quality and delivery of the organisations clinicalservices.
Develop and implement policies and procedures that align with nationalstandards and best practices.
Lead the development and delivery of qualitygovernance reports for internal and external stakeholders.
Ensure accurate and timely reporting of qualitymetrics, risks, and improvement actions.
Support the Quality Committee and other governanceforums with expert input and assurance.
Coroners inquest and Legal claims
Provide support and advice to CityCare legal team,care groups and staff in relation to claims and inquests.
Ensure that learning from inquests and claims are consideredwithin organisational improvements.
Clinical effectiveness
Work with the clinical leads to support qualityimprovement and audit of clinical practice implementation of NICE Guidance andsupport service evaluation.
Ensure there are systems in place to co-ordinatethe completion, monitoring and follow-up of recommendations from internal andexternal audits and report on progress.
Develop and implement effective processes andpractices to support effective initiation, consultation, approval andcontinuous review of clinical policies, procedures and guidance.
Patient Safety Specialist Role
Championinitiatives that prioritise patient safety and promote positive patient andfamily experiences.
Lead the completion of Patient Safety Incident Investigations
Advise and guide staff on complex patient safetyissues
Identify training requirements and contribute to thedesign and delivery of patient safety training programmes.
Conduct regular audits and reviews of quality andsafety practices, leading to actionable insights and recommendations.
Team Management
Direct line management and supervision of Qualitysupport roles as outlined in organisation chart
Person Specification
Qualifications
* Educated to degree level or equivalent experience
* Evidence of continuous professional development
* Accredited Patient Safety Specialist
* Registered Professional Qualification
* Leadership Qualification
Experience
* Previous experience in a senior Quality or Governance role
* Extensive knowledge and experience of UK healthcare regulation and compliance
* Clear understanding of CQC standards
* Working experience of clinical risk management, patient safety and quality functions
* Clinical audit and effectiveness experience
* Experience in leading and delivering complex change within an organisation
* Experience of responding to compliance shortfalls in a systematic way
* Experience of planning and delivery of training
* Experience of Policy development and implementation
* Experience of carrying out significant incident investigations
* Experience of leading on complaints
* Experience of Quality Management systems in the UK healthcare environment
* Strong understanding of quality improvement methodologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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