Overview
Join to apply for the 2nd Line IT Support - UK role at Sungrow Europe.
As a 2nd Line IT Support professional, you will provide advanced technical support and troubleshooting to resolve more complex IT issues. You will play a crucial role in maintaining IT service quality, ensuring efficient problem resolution, and contributing to a dynamic and international work environment. Your expertise will span various IT domains, with a focus on MS Office 365, Exchange, and Azure, and ensure seamless IT operations.
Responsibilities
* Respond to and resolve escalated IT support tickets that require deeper technical expertise.
* Provide advanced troubleshooting for MS Office 365, Exchange, and Azure issues.
* Assist users with complex setup, configuration, and maintenance tasks for hardware and software.
* Identify and diagnose recurring issues and contribute to problem management processes.
* Maintain accurate documentation of incident resolution steps and best practices.
* Perform advanced system maintenance tasks such as software updates, backups, and patch management.
* Monitor and optimize system performance and reliability.
* Ensure security and compliance of IT systems through regular updates and monitoring.
* Participate in cross-functional team meetings to align IT support with business needs.
* Provide in-depth guidance and training to end-users on IT best practices and advanced software usage.
* Develop and maintain comprehensive documentation for complex support issues and solutions.
* Analyze support ticket data to identify trends and recommend improvements.
* Generate detailed reports on IT support metrics and performance for management review.
* Maintain accurate and up-to-date records of hardware and software inventory.
Your profile
Qualifications
* Proven experience with MS Office 365, Exchange, and Azure.
* Minimum 3-5 years of relevant experience.
* Hands-on experience with IT helpdesk software such as Jira, Zendesk, and Zoho Desk.
* Structured, efficient, and independent working style.
* Fluent in English (minimum B2).
* Ready to work in an international dynamic environment.
Preferred Skills
* Experience with IT Service Management (ITSM) and ITIL frameworks.
* Data-driven mindset with strong analytical skills.
* Attention to detail and a commitment to delivering high-quality work.
* Familiarity with network administration, including VPNs, firewalls, and VoIP systems.
Personal Attributes
* Excellent problem-solving abilities and a proactive approach to IT support.
* Strong customer service orientation with a focus on user satisfaction.
* Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Why us?
By joining Sungrow, you will work at the strategic intersection of renewable energy and cutting-edge technology, collaborate with a multinational team, thrive in a flat and fast-paced culture, and contribute to meaningful, sustainable transformation.
About Us
We are a green tech company with a focus on clean power for all. Sungrow develops solar inverter solutions and energy storage systems with a global reach.
Seniorities & Employment
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Renewable energy / Technology
#J-18808-Ljbffr