Customer Service Advisor
Location: Yaxley, Peterborough (Lakeside Office - PE7 8RG)
Contract: 12 weeks temp to perm contract.
Pay: £13.45 per hour
Hours: Monday to Friday, 9am - 5pm (37.5 hours per week)
Parking available on site
Morson Edge are recruiting on behalf of Severn Trent Services for an exciting opportunity to join a newly established customer service function supporting Aqualytix.
This is a great opportunity to be part of a growing team from the outset, helping to build and shape a new customer service centre while developing your skills across both front-end and back-end systems.
The Role
As a Customer Service Advisor, you will act as the first point of contact for customers, managing enquiries from initial contact through to resolution.
You will begin in a front-end customer-facing role, with the opportunity to receive training on back-end systems as the role develops.
Key Responsibilities
1. Responding to customer enquiries via phone and email in a professional and timely manner
2. Making outbound calls to gather feedback on service delivery
3. Managing customer queries through to resolution, escalating where necessary
4. Maintaining accurate records of customer interactions using CRM systems
5. Suppor...