Store Manager & Assistant Store Manager – The Fragrance Shop
September 30, 2025
Store Manager
Location: Middlesbrough – Hillstreet Shopping Centre
Hours: 40 hours Per week
Basis: Permanent
Salary: 26k + Bonus/Incentives
Reporting To: Area Manager
The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Manager to join our company!
About The Fragrance Shop Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online!
Role Overview
Responsible for total store results, the Store Manager role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day running.
* Competitive rate of pay
* Exciting store bonus and incentives
* Training and development programmes
* Progression pathways
CV can be sent via email to 351.barnsley@tfsstores.com. Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within two weeks of your application, please assume that on this occasion you have not been successful.
Assistant Store Manager – Middlesbrough
Job type: Permanent
Part time hours: 24 hours per week
Location: Middlesbrough – Hillstreet Shopping Centre
The Fragrance Shop are on the lookout for an enthusiastic, motivated and reliable Assistant Manager to join our team. Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands‑on and will play a pivotal part in staff training and development. Opportunities for company progression, because you’re our future leader!
We are extremely passionate about our products and ensuring our customers receive the highest level of customer service. Our employees are trained to offer the very best expertise and knowledge within the fragrance industry. So, if you feel you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you, apply now and lets create scent‑sational experiences together!
Responsibilities
As an Assistant Manager at The Fragrance Shop, you will be responsible for;
* Supporting your Store Manager with the achievement of retail store targets
* Open and close the store and are responsible at that point for ensuring that the store trades safely and legally
* Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.
* Delivering sales through friendly and efficient customer service
* Take a lead role in resolving customer questions and queries.
* Following guidelines, ensure that all products are presented/displayed to their best advantage.
* Ensure that all products are correctly coded, priced and accurate POS is used.
* Ensuring our customers have a fun and enjoyable shopping experience
* Effectively matching the correct fragrance to the customer’s needs
* Assisting customers with their queries using your product knowledge
* Actively promote the company and role in the local marketplace.
* Continue to develop self and role by studying relevant training materials and store information.
* Processing transactions at the till point
* Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
* Ensuring the store looks presentable and inviting to our customers
About You
* You’ll possess the following experience, skills and attributes;
* Confidence and personality!
* Experience in working within retail sectors with managerial experience
* Enjoy talking to people and be at ease approaching customers and demonstrating our products
* Adaptable with a ‘can do’ attitude
* Fully flexible
* Strong communication and interpersonal skills
* Demonstrate a natural sales ability
* Be passionate about retail and fashion
* Be enthusiastic and results driven
* Enjoy working as part of a team
* Ability to operate POS system
* Due to the nature of the role successful candidates must meet the minimum legal age requirements
CV can be droppedinto store or sent via email to 351.barnsley@tfsstores.com.
Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within two weeks of your application, please assume that on this occasion you have not been successful.
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