Shift: Monday – Friday, 8am-6pm (rotational shifts – 37.5 hours per week)
The Role
We are looking for a confident and customer-focused Call Centre Operator to join a busy and fast-paced customer service team. This is a predominantly phone-based role, handling a high volume of inbound customer calls daily whilst delivering an excellent customer experience.
Key Responsibilities
* Handle a high volume of inbound customer calls daily (approximately 40 calls per day).
* Deliver professional, friendly, and efficient customer service on every interaction.
* Resolve customer queries at first point of contact wherever possible.
* Manage customer enquiries relating to accounts, billing, appointments, and general support.
* Respond to customer communications via phone, email, webchat, and social media.
* Accurately log all customer interactions and update internal systems.
* Escalate complaints and complex queries in line with company procedures.
* Work towards individual and team performance targets and KPIs.
* Support customers using online self-service platforms and digital tools.
* Work collaboratively with internal departments to ensure smooth resolutions.
About You
We’re looking for someone who:
* Has previous experience within a call centre, contact centre, or high-volume customer service environment.
* Is confident handling a large number of customer calls daily.
* Has excellent communication and listening skills.
* Remains calm and professional under pressure.
* Is confident using multiple computer systems and Microsoft Office.
Experience & Qualifications
* Minimum 2 years’ experience within customer service or call centre operations preferred.
* GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.
Interested? Apply now