* Welcoming members and guests, ensuring every interaction is positive and professional.
* Supporting membership sales and retention by providing excellent service and guidance.
* Driving secondary spend KPIs by promoting products and services available in-club.
* Maintaining a high standard of cleanliness and hygiene across the club.
* Acting as a competent key holder, opening and closing the club as required.
* Handling administrative duties, including use of the membership software system.
* Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
* Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
* Ensuring member feedback and complaints are handled professionally and escalated when needed.
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