About the Role About the Role We are seeking a proactive and personable Customer Service & Leasing Representative to join the front-line team at a vibrant residential development. This position is ideal for someone with a passion for delivering exceptional service, managing residential lettings, and fostering a welcoming environment for residents and visitors alike. You will be instrumental in supporting the end-to-end leasing process and ensuring a smooth resident journey - from initial enquiries through to tenancy start and beyond. Key Responsibilities Leasing & Tenancy Management Respond to tenant enquiries by phone and email in a professional and timely manner. Manage customer expectations and support throughout the resident lifecycle. Assist with leasing administration, including check-in/check-out reports and inventory checks. Conduct property viewings and follow up with prospective tenants. Prepare and maintain accurate records for new tenancies, including utility setups, council tax registration, and deposit handling. Utilise property management systems (e.g., Yardi) to generate tenancy agreements and manage resident data. Support branded marketing campaigns and participate in "open house" events. Assist with tenant application processes, including background and credit checks. Customer Experience Manage the reception area, welcoming residents and visitors with warmth and professionalism. Deliver five-star service aligned with brand standards to tenants, contractors, and stakeholders. Proactively resolve service issues and collaborate with team members to improve processes. Foster a community-oriented environment, encouraging resident engagement and retention. Ensure prompt responses to resident service requests (within 24 hours). Support efforts to obtain positive reviews and promote long-term resident satisfaction. Property Operations Monitor and maintain high standards of cleanliness and safety across the site. Assist with routine inspections, health & safety compliance, and minor maintenance coordination. Report hazards or maintenance issues to relevant teams in a timely manner. What We're Looking For Essential: Experience in residential lettings, student accommodation, or similar property roles. Strong administrative and organisational skills. Excellent written and verbal communication. Friendly and confident with a proactive, solutions-based mindset. Comfortable using Microsoft Office and property management software. Desirable: Experience in the private residential sector. Knowledge of Yardi or similar systems. ARLA qualification or similar professional accreditation. Sales confidence and ability to promote lettings offerings. Key Attributes Customer-first attitude with a passion for community-building. Reliable, adaptable, and able to work both independently and as part of a team. Willingness to work weekends and rotate across sites if needed.