One Stop • Blurton, Stoke-on-Trent, ST3 2HD • Apply by 30-Sep-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing great natural service.
* Encouraging customers to give feedback through the ‘have your say’ survey.
* Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately at the start and end of shifts.
* Following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of the Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, managing day-to-day operations of the Post Office, including background checks for financial and criminal records, which are mandatory.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including fresh food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please click here.
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