Job description
Our Client, A Large Public Sector Organisation based in Limavady require a Customer Services Administrator (Receptionist) to join their team.
Role : Customer Services Administrator (Receptionist)
Location : Limavady - will have to cover various locations
Hours of work : 37 hrs per week - Monday to Friday
Hourly Rate : 1-12 weeks £ 13 weeks + £
Main Duties :
1. To provide an efficient, professional, comprehensive, customer focused service in relation to internal and external communications with visitors to the Council and to the general public. This will include meeting, greeting and directing visitors, staff and contractors as required.
2. To handle all received calls using the Council's voice telephony infrastructure.
3. As the first point of contact for users entering the facilities, provide relevant information and answer queries as requested. Deliver a professional high level customer focused service and promote a positive image of the Council at all times.
4. Provide a range of front of desk customer services including assessing and addressing customer queries/complaints, taking messages and directing calls and enquiries to relevant departments.
5. Assist the General Manager (Facilities) to review, design and improve front line systems and procedures for the effective delivery of customer services.
Full Job Description available on request
Essential Criteria
6. A minimum of four GCSE's (Grades A-C), or equivalent, to include English Language.
AND
7. Be able demonstrate on the application form, by providing personal and specific examples, a minimum of one year's experience working in a busy reception environment to include the following:
8. Operating a busy switchboard including receiving and transferring calls;
9. Dealing with the public and responding to enquiries;
10. Receipting, recording and distribution of mail and deliveries;
11. Dealing with confidential/sensitive information;
12. Handling payments;
13. Room bookings, to include liaising with caretakers re catering arrangements and other requirements.
OR
Alternatively, consideration will be given to applicants who do not possess the required educational qualifications outlined above but can demonstrate, by providing personal and specific examples, that they have a minimum of two years' experience working in a busy reception environment to include the areas outlined at (a) - (f) above.
PLUS
One year's experience in the use of Microsoft Office applications to include: Word, Excel and Outlook