Assistant Lettings Manager Ash Vale, Surrey £35,000 – £40,000 per annum Commission Car Allowance Full-Time | Permanent Ready to Take the Next Step in Your Lettings Career? Bourne Estate Agents, a leading name in the Surrey property market, is looking for a driven and experienced Assistant Lettings Manager to join our growing team in Ash Vale. If you're passionate about property, thrive in a fast-paced environment, and are looking for genuine progression opportunities, this role is for you. You’ll play a key part in supporting the Lettings Manager in running the department day-to-day — helping to manage the team, grow the lettings portfolio, and ensure the highest standards of service to landlords and tenants. Key Responsibilities: Lettings & Operations Support the Lettings Manager in overseeing day-to-day operations Manage lettings from instruction to move-in, ensuring speed, accuracy, and compliance Handle landlord and tenant communications, viewings, negotiations, and tenancy progression Coordinate property marketing on portals and ensure listings are optimised Team Leadership Mentor and guide junior lettings staff, assisting with training and onboarding Delegate daily responsibilities and help the team meet targets and KPIs Ensure high service standards and compliance across all staff activity Client Relationship Management Build long-term relationships with landlords and tenants, acting as a key point of contact Provide expert rental advice, market updates, and guidance on best practice Resolve any tenancy-related queries or issues in a timely and professional manner Compliance & Documentation Ensure full legal compliance with lettings legislation and internal policies Oversee paperwork including tenancy agreements, references, and inventories Stay updated with industry changes and ensure team-wide adherence Business Development Support local business growth through new landlord acquisition and referral generation Assist in marketing campaigns and lead follow-ups to expand the lettings portfolio What We’re Looking For: Minimum 2–3 years' experience in lettings or residential property management Experience in a team leader, senior negotiator, or assistant manager capacity Strong knowledge of lettings legislation and the UK rental market Excellent communication, negotiation, and organisational skills Comfortable working to targets in a performance-driven environment ARLA qualification (desirable) or willingness to study Full UK driving licence and access to a vehicle What We Offer: £35,000 – £40,000 basic salary performance-based commission Car allowance and mileage Clear path for career progression into Lettings Manager roles Ongoing training and development (ARLA sponsorship available) Friendly, supportive, and high-performing team culture Pension scheme and other company benefits Ready to Join a Market-Leading Estate Agency? If you're a motivated and experienced lettings professional who’s ready to take the next step, apply today and become part of our success story at Bourne Estate Agents.