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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that feed the world, provide life‑saving medicine, and focus on clean water and green mobility—our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Rockwell Automation is looking for the services of a Customer Success Manager. You will be the primary post‑sale contact for customers. Use in‑depth knowledge of client industry and business processes, knowledge of the product being sold and technical expertise to lead and increase adoption and use of service contracts. Ensure customers achieve specific results, get maximum value from service contracts and communicate value to partners. May recommend specific solutions to achieve customers’ desired result. Hold direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross‑selling of related services; accountable for client renewal and retention results.
You will report to the Sub Regional Customer Success Manager Northern Region.
You will work hybrid in Milton Keynes, UK or Copenhagen, Denmark.
Responsibilities
* Manage the use of service agreements to ensure efficient implementation and lead necessary support to support customer success and renewal.
* Use data and workflow information from Customer Success Platform (Gainsight) to implement onboarding, adoption, expansion, and renewal motions relevant to each account in portfolio.
* Translate available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging service contracts and software subscriptions.
* Communicate value delivered to customer using QBR methodology and other means of communication/cadences.
* Foster a cohesive team environment with sales, delivery, and distributor team members on behalf of customer. Collaborate with team members to provide an exceptional customer experience.
* Show genuine interest in making customers successful – collaborate with others to reach that goal.
* Lead negotiation conversations with clients.
Essentials
* You have a relevant degree or diploma.
* 2+ years experience in relevant field.
* The appropriate right to work permissions to work in the country of the role concerned.
Preferred
* 2+ years working with customers in a commercial capacity.
What We Offer
* Volunteer Paid Time Off available after 6 months of employment for eligible employees.
* Company volunteer and donation matching program – your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
* On-demand digital course library for professional development.
* Comprehensive mindfulness programs with a premium membership to Calm.
* Employee Assistance Program.
* Personalized wellbeing programs through our OnTrack program.
* Other local benefits.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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