Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Livingston. Role Overview: This is an excellent permanent opportunity for an experienced Helpdesk professional to join a busy and supportive team. The successful candidate will play a key role in coordinating planned and reactive maintenance works, ensuring high levels of customer service and efficient administration. This is a varied and rewarding position with scope for hybrid working once fully trained. Key Responsibilities: * Planning and scheduling both PPM and reactive maintenance works. * Programming workloads for engineers. * Logging incoming calls and emails from clients accurately and efficiently. * Responding to client enquiries in a timely and professional manner. * Preparing and issuing quotations. * Processing completed job sheets. * Raising purchase orders for subcontractors and suppliers. * Liaising with subcontractors to coordinate works. * Maintaining and updating all relevant systems. * Supporting with contract administration tasks. Skills & Experience: * Proven experience in a Helpdesk or Service Administration role. * Excellent communication skills, both written and verbal. * Strong IT skills with the ability to learn new systems quickly. * JobLogic experience advantageous * A proactive team player with a strong work ethic. Offering: * Permanent, full-time position: Monday to Friday, 8am – 5pm 37.5hours on rota 8am - 4pm / 9am - 5pm * Flexible working hours and hybrid working available following training (3 days office / 2 days home). * Competitive salary dependent on experience. * 33 days’ holiday (28 days annual leave plus 5 designated bank holidays: 1st & 2nd January, Easter Monday, 25th & 26th December)