All the benefits and perks you need for you and your family
* Benefits from Day One
* Student Loan Repayment Program
* Career Development
* Whole Person Wellbeing Resources
* Mental Health Resources and Support
Our promise to you
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Days
Location: 2500 Harbor Blvd, Port Charlotte, FL 33952
The community you’ll be caring for
AdventHealth Port Charlotte, we care for the whole you in body, mind and spirit.
We’re honored to bring our leading-edge care and state-of-the-art technology to Florida’s Suncoast.
Our 254-bed full-service facility offers emergency care, a primary stroke center, orthopedics and the only licensed obstetric and pediatric units in Charlotte County.
The role you’ll contribute
The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AH Patient Experience, with assignment to a specific campus or multiple campuses. Working with AH Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front-line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the Chief Nursing Officer and AH headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for AdventHealth and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience.
The value you’ll bring to the team
* Working with other campus-based managers, manages the patient experience program for the region, demonstrating strategic planning capabilities and negotiation skills.
* Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.
* Effectively manages the consulting and coaching program to best leverage both self and external coaches/advisors with the most effective coverage at assigned campus(es). Evolves coaching models as necessary to best meet needs and drive improvement.
* Actively participates in strategic planning for patient experience in the region and system-wide.
* Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion.
The expertise and experiences you’ll need to succeed
* Bachelor's Required
* 5+ Work Experience Required
* Registered Nurse (RN)
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