Customer Service Supervisor (Temp-to-Perm) Location: Bristol Salary: Up to £35,000 per annum (DOE) Industry: Manufacturing We are a well-established manufacturing company based in Bristol, currently seeking an experienced Customer Service Supervisor to join us on a temp-to-perm basis. This role offers an excellent opportunity to join a growing business with the potential for a permanent position following a successful temporary period. The Role You will oversee the day-to-day operations of the customer service team, ensuring excellent service delivery while supporting the wider manufacturing and operations teams. Key responsibilities include: Supervising and supporting a team of customer service advisors Managing daily workloads and ensuring customer queries are resolved efficiently Acting as the escalation point for complex customer issues Monitoring KPIs, service levels, and team performance Coaching, training, and developing team members Liaising with production, sales, and logistics to ensure smooth order processing Identifying and implementing process improvements About You You will ideally have: Previous experience in a customer service supervisor or team leader role Experience within a manufacturing, engineering, or B2B environment (preferred) Strong leadership and communication skills A hands-on, adaptable approach suitable for a temp-to-perm role Strong problem-solving abilit...