Role: Operations Manager
Location: Barnstaple
Contract: Full time, Permanent
Salary: £40,000 - £45,000 depending on experience
Acorn by Synergie are seeking an experienced Operations Manager to take full ownership of day-to-day ecommerce operations. This is a pivotal role for someone who thrives on variety, loves problem-solving, and wants to make a real impact in a growing business.
Key Responsibilities
Handle all customer service emails and phone calls across our two main brands
Manage customer returns, refunds, and exchanges with high attention to detail
Respond to customer reviews and monitor online reputation
Follow up on voicemails and missed calls promptly
Process and monitor all orders across multiple platforms (Amazon, Shopify, eBay etc)
Supervise fulfilment team member and ensure order accuracy
Download and analyse sales data for accurate stock forecasting
Conduct regular stock checks and manage inventory levels
Identify trends in customer inquiries, returns, and reviews
Report product issues, demand changes, and website problems to the owner
Monitor competitor activity and report relevant insights
Analyse sales performance across different channels
Handle B2B orders and wholesale customer requirements
Use design software (Photoshop, Illustrator) for product imagery and marketing materials
Person Specification:
3+ years experience in ecommerce operations (Amazon, Shopify, eBay experience essential)
Advanced computer skills across multiple platforms and software
Exceptional attention to detail - accuracy is critical in our business
Excellent written and verbal communication for customer-facing interactions
Highly organised with ability to manage multiple priorities simultaneously
Proactive problem-solver who can work independently with minimal supervision
Experience with Adobe Creative Suite (Photoshop, Illustrator)
Please call the team on (phone number removed) for more information, or apply online today!
Acorn by Synergie acts as an employment agency for permanent recruitment