The Grand Hotel Leicester by the Unlimited Collection is seeking a confident Housekeeping Manager with a passion for service excellence.
You will report to the Hotel Operations Manager, responsible for overseeing the Housekeeping function in the property.
A Housekeeping Manager will:
* Ensuring that the Housekeeping team is courteous and helpful to guests and ensures the comfort and safety of guests and visitors
* Responsible for the management of team communication ensuring collaborative team environment
* Managing employment life cycle of the team members in conjunction with HR consisting of recruitment, performance (appraising and management), talent development, sickness and absence management
* Dealing with guest requests in a timely and efficient manner, communication with other departments if necessary
* Organising and planning routine, deep clean and exceptional cleaning for apartments, public areas and the external building façade
* Ensuring Safety and Security procedures are adhered to and keys are signed for at the start and end of every shift
* Working with the Hotel Operations Manager to ensure that effective costs and stock controls are in place and are being maintained
* Supporting with maintaining the company’s environmental Health and Safety framework (EHS)
* Ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained in the property
To be
successful in the role of Housekeeping Manager, we require:
* At least three years spent as
Housekeeper or Assistant Executive Housekeeper in a four-star hotel or serviced
apartment residence
* Some
knowledge of relevant Health & Safety and employment legislation e.g. right
to work, Workplace Health & Safety
* Demonstrable
leadership skills
* Experience
of managing department forecasting and budgeting
* Immaculate
standards of personal presentation
* Ability
to act on your own initiative and think ahead in order to exceed expectations
* Creativity and
confidence to find solutions to everyday challenges
Working with
us provides the following benefits to you:
* Genuine career opportunities within
our business
* Valuable on the job training, along
with access to our digital online learning platform and numerous other learning
and development opportunities
* Staff incentives when you and the team perform
About Us
The Grand
Hotel Leicester by The Unlimited Collection is a brand of The Ascott Limited.
At The
Ascott Limited, we embrace diversity, equity, and inclusion, welcoming
applicants of all backgrounds to create a supportive and thriving workplace
where everyone can contribute their unique perspectives.
A
trusted hospitality company, Ascott’s presence extends across Asia Pacific,
Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified
accommodation offerings span serviced residences, coliving properties, hotels
and independent senior living apartments. Ascott's award-winning hospitality
brands include Ascott, Citadines, lyf, Oakwood, Somerset,
The Crest Collection, The Unlimited Collection, Fox, Harris,
POP!, Preference, Quest, Vertu and Yello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy
exclusive privileges and offers at participating properties.
Jupiter
Hotels Limited
Trading as: The Grand Hotel Leicester by the Unlimited Collection managed
by The Ascott Limited
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