Senior Insight Manager – Customer & Market Insight
Salary: £55,000 to £60,000 plus bonus and share scheme
Location: Hybrid, with two days a week in their midlands office
If you're an insight specialist ready to shape strategy, not just report on it, this could be your next move.
A growing financial services organisation is looking for a Senior Insight Manager to lead on customer and market understanding.
This is a newly created role, giving you the chance to build something from the ground up and work with senior leaders who genuinely value insight.
What you'll be doing
* Lead customer and market insight, including segmentation, behaviour and competitor benchmarking
* Commission and conduct primary research, both quantitative and qualitative
* Turn data into clear, compelling stories through newsletters, workshops and insight sessions
* Build strong relationships across marketing, product and finance
* Challenge assumptions and bring clarity where internal myths may have taken hold
What we’re looking for
* 5 to 10+ years’ experience in insight, either agency or client-side
* Strong communicator who’s confident leading agencies and presenting findings
* Skilled at bringing together research, data and storytelling to shape decisions
* Experience in customer segmentation, brand or behavioural insight
* Confident working cross-functionally, especially with marketing and analytics
* Comfortable working in a structured, regulated environment
Tools and experience
* Solid Excel skills (pivot tables, lookups etc)
* Used to working alongside BI or analytics teams (you won’t need to code)
* Experience with tools like Talkwalker or running face-to-face qualitative sessions is a bonus
What’s on offer
* Salary between £50,000-55,000.
* Bonus scheme and up to 10 percent pension contribution
* Hybrid working, two days a week in the Solihull office
* 25 days holiday, plus your birthday off and extra days at Christmas. Holiday allowance increases with service.
* Benefits include share schemes, wellbeing support, volunteer days and more
If you're ready to lead insight in a business that values data-driven thinking and creative collaboration, this could be the right move.
We are open to researchers either from a market research agency or client side backgrounds and open on sector background too.
🔸 Please apply for next steps. For successful applicants, a recruitment consultant will be in touch via email to schedule a briefing call. We will explain the role in more detail and share the company details before creating a formal application.
Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.