* Previous experience within a similar role is essential
* Hybrid working available
About Our Client
This organisation operates within the property industry and is recognised for its commitment to delivering top-tier services to its clients. As a growing company, it values innovation, operational efficiency, and customer-focused solutions.
Job Description
* Develop and implement customer service strategies to align with business objectives.
* Lead and manage the customer service team, ensuring high performance and engagement.
* Monitor and improve customer satisfaction metrics through effective service delivery.
* Collaborate with other departments to enhance the overall customer experience.
* Analyse customer feedback and trends to identify areas for improvement.
* Oversee the implementation of new tools and technologies to support service excellence.
* Ensure compliance with industry regulations and company standards.
* Report on team performance and customer service KPIs to senior management.
The Successful Applicant
A successful Head of Customer Service should have:
* Proven leadership experience within customer service in the property industry.
* Strong knowledge of customer service strategies and operations management.
* Experience in implementing process improvements and customer-focused initiatives.
* Excellent problem-solving skills.
* Ability to work collaboratively across departments.
* Proficiency in using customer service software and reporting tools.
What's on Offer
* Hybrid working options to support work-life balance.
* Performance-based bonus structure.
* Opportunities for professional growth and development.
* A supportive and collaborative company culture.
This is an excellent opportunity for a Head of Customer Service to make a significant impact in the property industry while enjoying the benefits of a Maidstone based role. Apply today to take the next step in your career #J-18808-Ljbffr