3rd line Technical Support & Project Engineer
Contract: Full-time, Permanent
Salary: Up to £46,000 (Dependent on experience)
Working hours: Monday to Friday office hours (Excluding Public Holidays)
40 hours per week
About the role:
We are seeking an experienced and motivated individual passionate about delivering high-standard IT solutions. Your daily tasks will vary, including onsite support at customer sites, project delivery, and discussing future system improvements. Alternatively, you will spend time in the office providing remote support and acting as an escalation point for team members.
We value our people and are committed to supporting your career growth through training and certifications.
Minimum Requirements:
* Experience working at an MSP with both onsite and support desk support
* UK resident with own car available for business use
Requirements:
* Outstanding problem-solving and troubleshooting skills
* Excellent written and verbal communication skills
* Exceptional customer service skills
* Experience managing devices and policies with Microsoft Endpoint Manager/Microsoft Intune
* Deployment and advanced support of Microsoft 365 products (Entra ID, SharePoint/OneDrive, Teams)
* Management and troubleshooting of Windows Server 2016-2022, including RDS, Active Directory, AD Sync, Group Policy
* Understanding virtualization technologies like Hyper-V
* Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs, VPNs
* Understanding backup, recovery, and business continuity concepts
* Knowledge of security concepts, Cyber essentials framework, compliance, and governance
* Ability to provide clear technical advice to organizations of various sizes
* Effective liaison with clients, staff, and third parties
* Maintain accurate technical documentation
* Experience with PSA tools (Autotask preferred) and working to SLAs
Desirable Skills & Qualifications:
* Microsoft Certifications
* Exposure to ITIL or other ITSM frameworks
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