Overview
Join to apply for the Senior Supply Chain Operations Manager role at Medtronic.
We are hiring to join the Integrated Health Solutions (IHS) Supply Chain and Customer Care back-office team and manage the Order to Invoice (OTI) and Accounts Payable (AP) processes, primarily for the UK market. You will oversee product master data and lead a cross-functional team across the Netherlands, the Czech Republic, and India. This is a remote role based in the UK with travel to client and Medtronic locations within the UK (approximately 10%), and occasional travel within the EMEA region.
This role is ideal for an operational finance or supply chain professional who seeks end-to-end process accountability and an opportunity to apply leadership experience to a cross-functional team.
A Day in the Life – Integrated Health Solutions (IHS) team members work with hospital management teams and payers to drive transformational change, implement growth strategies, streamline patient-focused care pathways, and optimize operations.
Responsibilities
* Oversee the OTI Process (UK Focus): Manage accurate and timely client billing, resolve invoicing issues, and collaborate with cross-functional teams including commercial, service delivery, and procurement
* Client and Internal Governance: Maintain governance structures with clients and internal teams to address billing issues; define KPIs to monitor billing trends and forecasts
* Billing Automation & Data Quality: Leverage technology to automate data checks and streamline billing cycles
* Accounts Payable Oversight: Ensure timely resolution of AP issues in the UK, managing a support team in India and collaborating with procurement and vendors
* Vendor Relationship Management: Build proactive relationships with key suppliers to reduce overdue invoices and support new business processes
* Master Data Ownership: Ensure accuracy and governance of master data related to products by working with clinical, procurement, and service teams
* Finance Collaboration: Partner with internal finance teams on costing, revenue, and forecasting; manage stakeholder expectations and support tasks like account activations
Required Knowledge and Experience
* Extensive experience in customer care, billing, or finance operations, with at least 5 years in a leadership role within OTI, AP, or operational finance
* Bachelor’s degree in business, economics, or science, with a strong financial background—audits experience preferred
* Strong data analysis skills (Excel), with working knowledge of programming languages and data presentation tools like PowerPoint
* Proven ability to lead projects and deliver results through influence, with strong verbal and written communication in English
* Experience working in multinational environments with a focus on data quality and cross-functional collaboration
* Broad knowledge of ERP systems such as SAP or Business Central, with an analytical, process-oriented mindset
* Customer- and business-focused, with a preference for experience in the medical device industry
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. We share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing
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