A well-established and growing business in Stockton-on-Tees is looking to recruit an organised and customer-focused Customer Service & Operations Coordinator to join their busy and supportive team.
This is a varied and fast-paced role, ideal for someone who enjoys working with customers, coordinating operations, and keeping things running smoothly behind the scenes. You’ll be joining a friendly team where high standards of service and efficiency are key.
Key Responsibilities
1. Handle customer enquiries in a professional and timely manner
2. Process and manage hire and purchase orders accurately
3. Coordinate delivery of equipment to customers and job sites
4. Maintain accurate records, documentation, and system updates
5. Provide general administrative support including invoicing and filing
6. Work closely with internal teams to ensure smooth day-to-day operations
7. Deliver excellent customer service at all times
About You
8. Previous experience in customer service, administration, coordination, or hire desk roles (desirable but not essential)
9. Strong communication skills and a confident telephone manner
10. Highly organised with excellent attention to detail
11. Able to manage multiple tasks in a busy environment
12. Proactive, reliable, and a strong team player
13. Positive attitude with a willingness to learn and develop
What’s on Offer
14. Salary £30,000 – £34,000 (depending on experience)
15. Monday to Friday, 8:00am – 5:00pm
16. 25 days holiday plus bank holidays
17. 4% employer pension contribution
18. Free on-site parking
19. Supportive and stable working environment
This is a great opportunity for someone looking to develop their career in a varied operations and customer service role within a growing business.