As a Support Engineer, you will offer key technical advice and expertise on bleeding-edge technology, for a range of customers across the world. This company are a global powerhouse at the forefront of their industry, who are producing products that will define and shape innovation, with strong brand recognition globally. Role overview Provide key technical support to customers globally, carefully managing income requests and offering hi-end engineering instructions to assist the service team on upgrades, maintenance and repair. Responsibilities: Key contact for service engineering teams when encountering issues Lead and prioritize the follow-up management of open tickets Collaborate with engineers, identify spare parts and evaluate feasibility of field upgrades Occasional customer visits to assist with fixes on-siteWhat are we looking for? Degree in electrical, mechanical or relevant engineering discipline UK/EU Passport holder Technical: Understanding of electro-mechanical systems, software and PC Personality: Communication skills, customer-facing and self-motivated Desirable: X-RAY systems / schematics mechanical drawings