The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. Patient and staff experience is important to us and these are the behaviours we live by: Putting patients first Aiming to get it right Recognising that everybody counts Doing everything openly and honestly ‘Prior consideration will be given to NHS At Risk staff within East of England' Job overview As a Case Manager, you play a pivotal role in coordinating patient care across complex specialties on medial and surgival wards. This position involves working closely with multidisciplinary teams to ensure safe, efficient, and patient-centred discharge planning. Key responsibilities include: Acting as the primary point of contact for patients, families, and healthcare professionals regarding discharge and care transitions. Assessing patient needs and developing tailored discharge plans that align with clinical recommendations and community resources. Liaising with internal teams and external agencies to facilitate timely referrals and continuity of care. Monitoring progress, addressing barriers to discharge, and escalating issues where necessary to maintain patient flow. Supporting quality improvement initiatives and compliance with hospital policies and national standards. This role requires excellent organisational skills, strong communication, and the ability to manage complex cases in a fast-paced environment. You will contribute significantly to improving patient outcomes and enhancing the overall experience of care. Advert Coordinate patient flow and discharge planning for complex cases across medical and surgical wards. Use OPTICA to monitor patient status, track discharge readiness, and update care plans in real time. Maintain and update the Wardboard daily to ensure accurate visibility of patient progress and discharge priorities for the multidisciplinary team. Act as the key liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge. Identify and address barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets. Arrange referrals and community support services, ensuring continuity of care post-discharge. Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making. Contribute to quality improvement initiatives, ensuring compliance with hospital policies and national standards. Working for our organisation We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Detailed job description and main responsibilities Coordinate patient flow and discharge planning for complex cases across the trust. Utilise OPTICA to monitor patient status, update discharge readiness, and maintain accurate electronic records. Update and manage the Ward Board daily to ensure visibility of patient progress and discharge priorities for the multidisciplinary team. Act as the primary liaison between patients, families, clinical teams, and external agencies to facilitate safe and timely discharge. Identify and resolve barriers to discharge, escalating issues where necessary to maintain patient flow and meet hospital targets. Arrange referrals and community support services, ensuring continuity of care post-discharge. Participate in board rounds and multidisciplinary meetings, providing updates and supporting decision-making. Ensure compliance with hospital policies and national standards, contributing to quality improvement initiatives. Maintain accurate documentation and communicate effectively with all stakeholders to support patient-centred care. The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. ‘Prior consideration will be given to NHS At Risk staff within East of England' Tier 2 Sponsorship : We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Visa and Immigration If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job. James Paget Hospitals uses tools to screen any applications generated by Artificial Intelligence (AI). Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful. In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process. Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.