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Concierge – 24-Hour Scheme
Croydon / South-East London | Part-time (14 hours per week) | £9,573.20 per annum
Are you confident dealing with emergencies and working independently while maintaining a warm, professional presence? If so, Quo Vadis Trust (QVT) is looking for a reliable and committed Concierge to join our team.
The Role
As Concierge, you’ll play a key part in ensuring our 24-hour supported housing scheme is safe, secure, and welcoming for our clients and visitors. You’ll carry out regular checks, respond to incidents, and offer hands-on help with day-to-day upkeep. This part-time position includes day shifts and occasional night shifts as per a rota.
Key Responsibilities:
* Provide a calm, professional welcome to all clients and visitors
* Carry out fire alarm tests and follow emergency procedures
* Support clients in maintaining tenancies and a safe living environment
* Perform health & safety checks and report issues to management
* Complete light cleaning, minor repairs, and support clients during moves
* Record accurate notes on our client management system
* Respond professionally to incidents, using de-escalation techniques when needed
* Work closely with the wider QVT team and external agencies
* Travel to other QVT locations as required.
About Us
Quo Vadis Trust is a specialist housing charity supporting adults living with mental health needs in South-East London. We provide housing and personalised support for around 200 clients, helping each person to live as independently as possible in a safe, supportive environment.
The Benefits
* A part-time role offering a meaningful way to help others
* A supportive working environment and access to training
* Enhanced DBS check provided at no cost
* Opportunity to make a real difference in people’s lives.
The Person
* Friendly, reliable and professional in their approach
* Comfortable working alone or as part of a team
* Patient, resilient and able to stay calm in a crisis
* Computer literate with good written and verbal communication skills
* Flexible, with the willingness to work unsociable hours when needed
* GCSEs (or equivalent) in English and Maths
* Awareness of mental health conditions and housing-related issues
Apply today and help create a safer, more supportive community for those who need it most.
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