Post ID: CQ25/2604
Situated in Poole Harbour, Cobb's Quay Marina is an extremely busy and high-profile visitor destination we aim to deliver the highest level of service and experience for our members and customers, demanding the very best from our team every day. To help us deliver exceptional service we are seeking to recruit a Dry Stack Shift Leader to assist with marina operations.
The advertised role involves lifting vessels in and out of the water with our specifically designed negative lift forklift within our Dry Stack facility. Please see our website for more information on this service.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
* Lead the Dry Stack team and be responsible for overseeing the Dry Stack operations when on shift
* Provide a meet and greet service to all members and visitors
* Overseeing the berthing allocations of vessels
* To carry out general maintenance tasks as required
* Lifting vessels in accordance with our safe operating standards
* Ensuring the telephone is answered in the correct and timely manner
* To ensure all customer enquiries are dealt with both promptly and efficiently
* Assisting in actively marketing and promoting the marina and associated services
* Maintaining the security of the site
* Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
* Enthusiastic and friendly with a flexible and positive 'can do' attitude
* Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
* General maintenance skills (not essential but an advantage)
* Self-motivated and able to work without supervision
* Sound awareness of basic health and safety in the workplace
* Confident use of IT systems
* A practical, resourceful and common-sense approach
* Good practical boating skills/qualifications (not essential but an advantage)
* Previous boat lifting experience (not essential but an advantage)
* Competent swimmer (essential)
* Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website via this link.
Closing Date: Saturday 25th October 2025.