Helpdesk Operator – CBRE Global Workplace Solutions, Leeds, England, United Kingdom
CBRE Global Workplace Solutions is a leading global facilities management company. We are looking for a Helpdesk Operator to join our team in Leeds.
What You’ll Do
* Manage the CAFM system (PPM, reactive requests, reporting) and respond to calls and emails efficiently, ensuring all reactive requests have the correct priority and engineer assigned.
* Maintain communication throughout reactive jobs with the client and CBRE operational teams.
* Review subcontractor performance and identify and implement improvements to enhance performance.
* Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
* Foster CBRE's RISE values within the team and assist with other assigned duties.
Qualifications
* Good basic education (GCSE or equivalent) including English and Maths.
* Proficient in Microsoft Office (Outlook, Word, Excel, etc.); experience with CAFM systems is advantageous.
* Customer‑focused experience with excellent communication and organisational skills; experience in a contact centre or customer‑facing role highly beneficial.
* Detail‑oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
* Join a leading global company and expand your horizons.
* Enjoy ample opportunities for skill development and professional advancement.
* Contribute to a safe, inclusive, and positive work environment.
Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now!
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