Job Description In the Front of House role, you are responsible for presenting an exceptional first impression of the company’s friendliness, professional service, and high standards. Being passionate for providing extraordinary service, you will be able to work positively in a fast- paced environment. You will offer immediate, prompt assistance from the very first moment that guests step in the office, and a warm and professional welcome to our guests. Role Responsibilities: Reception Review meeting and visitor bookings daily, and ensure that requested facilities (room layouts, hospitality, additional facilities) are arranged. Pre-register visitors into the office systems, to enhance the sign in experience, and as applicable send pre-arrival information. Provide a welcome on arrival for all visitors as soon as they step into the office, sign visitors in (and out) of the office and provide health and safety induction. Manage the access control system, issuing keys or passes for contractors and visitors, ensuring access is only provided to authorised personnel and report any intruders immediately. Communicate visitor and guest arrivals to the relevant people promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner. Book hospitality lunches and refreshments. Take delivery and store appropriately before use. Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc. Telephony & Post Promptly answer and direct incoming telephone calls for the switchboard and take messages. Handle incoming and outgoing mail and courier services. Arrange collection of out-going post or deliver the post to an agreed collection point. Maintain the franking equipment and post room, or online postage service account. Office Management Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy. Carry out regular room checks to ensure correct set up and readiness for guest use, replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guides are in the room and available to users. Maintain an organised and tidy work area, which includes the desk, meeting rooms, client cloakroom and back office. Report technical faults and maintenance issues via the correct reporting process and ensure prompt close out. Ensure booked authorised Contractors have access to the building as required and refer unexpected Contractors to Office Manager prior to admitting. Events Management - assist the team with preparation for special meetings and events. Systems Maintain external meeting room schedules using appropriate AECOM Office booking tool and manage any conflicts professionally. Be the local contact for managing and maintaining the Office Sign In system for visitors. Have a strong knowledge of our travel booking systems, office booking systems and purchasing systems in order to support others with bookings and purchases Safety Training (training to be provided as required) Desirable to hold First Aider and Fire Marshal training, and act in these roles as required. Hold level 1 (or 2 if relevant to location) food hygiene certificate and ensure food hygiene processes are applied in kitchen and food service areas.