Customer service advisor

Sheffield Ref: VA3944 TEC1 Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. ​Talk to us about flexible working ​VIP Awards – colleague recognition scheme Cycle to work scheme​ Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! ​Steer Academy provides accredited ongoing training – paid for by the business ​Opportunities for career progression Customer Service Advisor / Service Advisor – Sheffield Location: Sheffield Job Type: Full-Time Hours: 41 hours per week, Monday to Friday, plus 1 in 2 Saturdays Customer Service Advisor Job Opportunity in Sheffield Steer Automotive Group is seeking a professional and customer focused Customer Service Advisor to join our Sheffield team, with the potential to become a permanent role for the right candidate. This is an excellent opportunity for someone with experience in customer service, administration, reception, call handling, service advising, or front-of-house support who enjoys delivering outstanding customer experiences in a fast paced environment. As a Customer Service Advisor, you will be the first point of contact for customers, helping to manage repair bookings, vehicle handovers, customer enquiries, and service updates. Key Responsibilities Welcome customers in person, by telephone, and via email Manage customer service enquiries and repair bookings Coordinate vehicle handovers and collections Provide regular updates on repair progress Liaise with technicians, insurers, suppliers, and internal departments Resolve customer queries quickly and professionally Maintain accurate customer records and update internal systems Support the wider team in delivering exceptional customer service Ensure all customer interactions reflect the company's values of Excellence, Innovation, and Integrity Requirements Previous experience in a Customer Service Advisor, Service Advisor, Customer Service Representative, Receptionist, Administrator, or Customer Support role Excellent communication and interpersonal skills Strong organisational and multitasking abilities Confident using computer systems and learning new software Professional, proactive, and customer-focused approach Ability to work effectively in a busy team environment Automotive industry experience is beneficial but not essential Benefits Competitive salary Performance-related bonus opportunities Ongoing training and professional development Career progression opportunities within a growing organisation Supportive and collaborative working environment Employee benefits package Potential permanent position following the contract period Apply Today If you are an organised and customer-focused professional looking for a Customer Service Advisor job in Sheffield, we'd love to hear from you. Apply now to join Steer Automotive Group and help deliver an outstanding customer experience.