40 hours per week 5 Days out of 7 £29,000 per annum Sodexo rewards and benefits Job Introduction Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities. We are now seeking a Retail and Leisure Manager to join our team at Army Aviation Centre SO20 8DY What you’ll do: Lead, motivate, and develop retail, leisure, and guest services teams to deliver exceptional customer experiences. Manage recruitment, onboarding, rotas, training, and performance reviews. Oversee day-to-day retail and leisure operations, ensuring high standards of service, cleanliness, safety, and presentation. Drive revenue growth and support commercial performance through events, promotions, and operational initiatives. Monitor budgets, financial performance, and reporting to support business objectives. Build and maintain strong relationships with tenants, vendors, partners, and stakeholders. Handle escalated customer issues professionally and use feedback to improve services and operations. Ensure full compliance with health & safety, safeguarding, fire safety, and company policies. Conduct risk assessments, audits, incident investigations, and maintain accurate compliance records. Support marketing campaigns, seasonal events, and customer engagement initiatives to increase footfall and brand loyalty. What you bring: Essential Previous experience managing retail, leisure, hospitality, or customer-focused operations. Strong leadership, people-management, and team development skills. Excellent communication and stakeholder relationship-building abilities. Commercially focused with experience managing budgets, KPIs, and operational performance. Good understanding of health & safety, compliance, and operational procedures. Proven experience managing client and customer relationships. Desirable Experience working within a military environment. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications