VodafoneThree - Service Readiness Manager – Transport & Fixed Line Ops
Full-time
V3 Requisition Grade: 11
Location: Newbury + Hybrid
Working hours: Full time 37.5 hours per week – Mon to Fri
What you’ll do
* Act as the single operational readiness point of accountability for the domain, providing clear leadership across multiple programmes and suppliers by managing the delivery of Operational Service Readiness ensuring effective transition into Target Operational model and steady state functions utilising interim and strategic service model designs.
* Accountable for operational go/no-go recommendations at service acceptance and launch gates, including formal sign-off that services meet agreed Service Acceptance Criteria before transition to Operations.
* Define and oversee hypercare arrangements, including success criteria, hypercare duration, escalation routes, and formal exit into BAU operations.
* Ensure appropriate operational testing is completed prior to handover, including resilience testing, failover scenarios, performance, security validation, and support model walkthroughs and ensure Incident, Problem, and Change processes are explicitly defined, tested, and accepted as part of service readiness, including major incident scenarios (incl. war gaming) and escalation paths.
* Define and track service readiness metrics, including post-handover defects, incident rates, feeding any learnings back into delivery teams while challenging & preventing accumulation of operational / service readiness debt by ensuring deviations are risk managed rather than implicitly passed onto operations.
* Prioritise and Champion Data-Driven Operations and have the Customer front and centre of their decision-making process and dive partner and internal teams to deploy increased levels of automation and orchestration to improve joint performance along with continuous service improvements (CSI).
Who you are
* Experience of managing Service Delivery in a multi partner/vendor Operations environment
* Experience of driving operational excellence internally and across partner organisations. Running SRM/ORM meetings, tracking performance against agreed SLAs, working collaboratively on issues and risks, driving improvement roadmaps, assessing maturity of services and agreeing priorities for CSI.
* Experience in driving interoperability across services and domains without compromising Network Stability.
* Experience of driving security compliance to agreed regulatory/industry standards, or to align with any internal VodafoneThree security frameworks.
* Understanding of Operational Delivery process and utilisation of OSS to achieve effective end to end Service Management Design.
What we offer
Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, benefits including discounts, vouchers, a pension plan, learning & development tools.
Posting End Date: 17th May 2026
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