About the job
The Online Analyst, Operations will support the Online Managers to ensure our customers are at the heart of everything we do and look after all of the order planning for online operations.
Dealing with queries from stakeholders internally and externally from our home delivery stores and service providers in a proactive and timely manner.
This position follows a 5 day working week
Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.
Applicants should live within a reasonable commuting distance of our office.
Some of your responsibilities will include:
* Analysing and root causing complaints to determine the improvement drivers.
* Collate/provide evidence to support improvement required.
* Implement trend analysis to drive improvement
* First line problem solving/escalation from/with stakeholders internally and externally.
* Stakeholder performance tracking - ie Logistics inbound ontime/presentation standards adherence
* Implementing our orders planning processes with Ocado Logsitics.
* Planning our orders/items/baskets/shape of the week/shape of the year etc.
* Utilise capacity planning techniques to get increase sales
* Delivering routing delivery efficiency improvements
* Delivering asset requirement plans (such as van numbers)
* Analysing data streams for our cost lines such as doorstep adjustments, logistics, shrink, refunds to identify problems and drive waste and cost improvement.
About you
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:
* SQL/Google big query experience would be highly advantageous
* Experience in an analytical role within a retail environment or similar
* Comfortable with problem solving, seeking out solutions and sharing rationale
* Excellent communication skills
* A team player
* Works well with external delivery partners to share solutions
About us
In return for all your hard work, you will receive:
* 15% discount in store from the day you join us
* Additional 10% discount card for a friend or family member
* Career progression and development opportunities
* Generous holiday entitlement
* Market leading pension scheme and life assurance
* Healthcare benefits including Aviva Digital GP
* ‘MyPerks’ giving you discount with over 850 retailers
* Free parking onsite
* Enhanced Family, Maternity and Paternity Leave
Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!
At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too. We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
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