Lead UX Designer
London
Hybrid - 3 days pw onsite
£75,000 to £85,000
We currently have a unique opportunity for a Lead UX Designer to join a one of a kind organistation in the not-for-profit space, whose customers are at the heart of everything they do.
You'll be joining a UX team working collaborative and cross-functional environment co-creating solutions grounded in real customer needs. This is an integral role and will play a lead role in continuously improving the design methodology, tools, processes and embedding UCD principles across the business. You will also developing, mentoring a leading a team of 3-5 UX Designers.
What you'll be doing
* Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level.
* Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time.
* Establish principles and guidelines for using behavioural insights ethically across Motability Operations’ digital services.
* Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it across web and native experiences.
* Coach and mentor designers at all levels, creating conditions where people do their best work.
* Shape and promote a culture of design excellence, ensuring the UX team grows in influence and capability.
What you'll bring....
* Extensive hands-on experience in roles Lead Product/ UX designer roles across multiple devices and platforms within B2C environment
* Experience of shaping product or service direction in complex environments.
* Strong experience in Behavioural Design and understanding of psychological principles of design
* Strong critical analysis skills, that can use all the factors of UX practice to evaluate and critique solutions against the problem or opportunity
* You'll be an accessibility advocate with deep knowledge of accessibility and inclusive design, with practical expertise in applying WCAG 2.2 standards.
* Strong leadership skills with a passion for developing and mentoring people
* Experienced in designing end to end user experiences using qualitative and quantitative data to create digital user experience journey maps.
* Experience using a test and iterate approach through usability studies, and collaborating on early UX research methods
* Ability to form strong trust-based relationships with team members, peers, managers and stakeholders
* Advocate and provide guidance on how to use customer insights and data to inform the user experience and present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints
* Experiencing of cementing UCD design principles with a business.
* Strong leadership skills with a passion for developing and mentoring people
* Very strong communication skills, able to present and communicate to different types of audiences using a variety of artifacts and methods
* You'll enjoy working in a collaborative, team-oriented, cross-functional environment
On top of the salary the successful candidate will receive a generous range of benefits which include: an annual discretionary bonus, non-contributory pension, 28 days holiday, PMI and 4 development days (for learning & development) plus many more.
Candidates must be based in the UK and hold a British/EU Passport or Indefinite Leave to Remain. Unfortunately sponsorship cannot be offered for this role.
Please apply now with a CV and Portfolio that demonstrates the design process and outcomes across multiple platforms