Job Summary
We are looking for a medical receptionist/administrator to join our busy but friendly reception team.
Ideally the successful candidate must have experience of general practice and/or of working in a busy administrative environment.
We require someone who possesses excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.
We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.
22.5 hours per week (8‑12.30, 8.30‑1.00, 1.30‑6.00 or 2.00‑6.30pm on a rota basis
Salary: £12.50‑13.37 per hour*
Holidays: 25‑33 days* plus bank holidays (*depending on prev. NHS employment)
Main duties of the job
Duties and Responsibilities include:
* Prescription processing
* Other General duties as required
* Please see job description for further details.
About us
We are a GP practice with a list size of just over 7,200. We have a fantastic reception/admin team who work hard, but also have some fun along the way. We are a practice committed to providing a great service for our patients and are looking for a friendly and confident person to compliment our team.
Job responsibilities
Duties and Responsibilities
Telephone Duties
* 1. Making appointments and navigating patients to the most appropriate providers
* 2. Taking requests for prescriptions
* 3. Conveying messages both internal and external
* 4. Assisting with patient/visitor enquiries
* 5. Dealing with Homevisit requests
* 6. Deal with general enquiries
* 7. Contacting other providers
Reception Duties
* 8. Register new patients and temporary residents
* 9. Greet and direct patients and visitors
* 10. Care navigation and appointments
* 11. Processing prescriptions requests
* 12. Ensure outstanding queries are explained and handed over to next shift, as necessary
* 13. Respond to tones of doctors and nurses during surgery
* 14. Collect payments from patients for non‑NHS services
* 15. Deal with general enquiries
Filing
* 16. General filing and scanning and photocopying
Prescriptions
* 17. Dealing with requests for repeat prescriptions
* 18. Raising prescriptions as per Practice protocols
* 19. Dealing with queries relating to repeat prescriptions
General
* 20. Input and extract information from Practice computer system
* 21. Observe health and safety guidelines and security at all times
* 22. Key holder responsibilities
* 23. Make refreshments for doctors and other team members, participate in washing up
* 24. Maintaining mandatory training/attending necessary training sessions
* 25. Maintain confidentiality of all data and information
* 26. Maintain professionalism of both self and practice at all times
* 27. Any other reasonable duties as necessary
Person Specification
Attributes
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self‑motivated
* Flexibility
* Confidentiality
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
* NVQ II in Customer Care
Experience
* Experience of working with the general public
* Experience of reception work
* Experience of working within General Practice
Skills
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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