All about the Role
In this role, you will provide comprehensive housing advice and practical support, with a strong emphasis on helping people maintain their existing accommodation wherever it is safe and suitable to do so.
This is a primarily community‑based role, working in the places where people are most at risk of homelessness. Some office‑based work is required. You will conduct home visits, offer mediation, and work creatively to resolve conflict and prevent homelessness at the earliest stage.
You will work closely with a range of partner agencies—including CAB, DWP, CGL, and other statutory and voluntary organisations—to provide tailored advice, strengthen early intervention, and reduce the need for households to enter statutory homelessness services.
The role also includes participation in the Emergency Duty rota, responding to same‑day homelessness approaches, carrying out robust enquiries, and taking all reasonable steps to prevent or relieve homelessness in line with the council's statutory duties under the Housing Act 1996 (Part 7) and the Homelessness Reduction Act
You will manage a varied caseload, adopting a strength‑based, trauma‑informed approach, building trust with individuals and families, and developing structured "Housing Help" plans to achieve positive and sustainable outcomes.
All about our Team
Our Housing Advice & Outreach Officers are a front‑facing team, delivering a wide range of support directly within the community. Officers provide advice, early intervention, and practical assistance from a variety of settings, including:
Hospitals
Prisons
Drug and Alcohol Service Providers
Cost of Living Hubs
Family Hubs / All‑Age Hubs
Libraries
Family homes and community home visits
Also Working as part of the wider Housing Service
All about You
We are looking for a highly motivated and flexible individual who can work efficiently under pressure, contribute positively as part of a team, and demonstrate a professional and compassionate approach when supporting our client base.