Neighbourhood Manager Location: Staines Type: Fixed Term Contract - 12 months Hours: 35 hours a week, Monday – Friday Salary: £34,800 - £36,631 DBS Level: Enhanced We’re looking for a proactive and dynamic Neighbourhood Manager to join our team and take ownership of tenancy management across our estates. You’ll play a key role in maintaining safe, well-managed communities by conducting estate inspections, managing tenancy issues, and engaging with residents to ensure high standards of living and compliance. Key Responsibilities * Conduct regular estate inspections and maintain accurate records, ensuring timely resolution of issues. * Ensure buildings and systems meet statutory and fire safety requirements. * Collaborate with internal teams and external contractors to uphold building safety. * Engage residents in maintaining safety measures and promoting good housekeeping. * Lead on resident engagement strategies in line with regulatory requirements. * Manage decants from start to finish, ensuring effective communication and cost control. * Handle tenancy management including ASB, safeguarding, hoarding, and breaches, escalating where necessary. * Provide expert advice and support to residents on tenancy matters. * Represent A2Dominion at court hearings, case conferences, and external forums. * Identify and escalate risks to building safety and challenge unacceptable practices. * Monitor contractor performance and provide feedback to stakeholders. * Work with the service charge team to ensure accurate and transparent financial reporting. More about you * GCSEs (Grades AC) in Maths and English or equivalent. * Strong IT skills including Outlook, Word, Excel, and data analysis. * Proven experience supporting diverse and vulnerable residents. * Excellent communication and problem-solving skills. * Knowledge of housing law, welfare benefits, and financial inclusion (desirable). * Full UK driving licence and access to a vehicle for work purposes About us At A2Dominion, we’re more than a housing provider—we’re a not-for-profit organisation with a social purpose. We reinvest profits into building affordable homes and delivering services that make a real difference. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include * 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Becci Zapala. The role closes on Friday 7th November 2025. We reserve the right to close early upon appointment of the right candidate.