Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
Join our Disrepair Surveying Team at L&Q:
L&Q is looking to expand our Disrepair Surveying team and are looking for experienced Surveyors to join the Property Services team. Reporting to the Senior Disrepair Surveyor, the Disrepair Surveyors manage a range of complex disrepair and complaint cases across a varied housing stock. The role will involve managing a caseload which will include a mixture of new and historic cases, with a focus on precise and accurate information that will lead to clear and prompt resolutions for our residents
Your impact in the role:
L&Q's portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a strong knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q's stock covers a large geographic area. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q's in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in a fast paced environment, attention to detail and budgetary control.
You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role. An ability to use L&Q's digital systems is also important.
This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure home that they can be proud to live in.
Our Disrepair Surveyors will have the ability to put situations back on track and assist with residents repair issues with their homes You will have outstanding customer service. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
What you'll bring:
• Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
• Skills and knowledge of construction methods
• Educated to HNC level in a relevant subject
• Experience of managing disrepair cases
• Understanding of disrepair legislation and legal requirements
• Experience of managing contractors and consultants to deliver within budgets and timescales
• A broad range of communication and influencing skills
• Good working knowledge of Microsoft packages and an ability use digital software packages for tracking and management of key case information.
• Strong organisation and prioritising ability
• Demonstrate high levels of customer services and complaint handling skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click here to find out more about L&Q and why you should join us!
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
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