About Us
Harmony Auto, an automotive dealership partnered with BYD since 2023, specialises in the sale of new energy vehicles. We are committed to providing intelligent and green travel services, contributing to emissions reduction and sustainable development. We also aim to provide customers with high-quality travel experiences that promote harmony between humans and vehicles.
The Role
To ensure our customers receive the best experience, we are creating a new position within the Host team to specialise in supporting deliveries. We are currently seeking a Handover Specialist to join BYD Harmony Auto, serving customers from the Canary Wharf branch.
This role is ideal for a highly motivated individual who is passionate about delivering exceptional customer service. The successful candidate will be outgoing, energetic, and process-driven. Responsibilities will include conducting handovers at our Lakeside site for customers. While industry experience is preferred, it is not essential.
Role & Responsibilities:
* Deliver a customer experience that exceeds expectations by demonstrating vehicle technology and ensuring mobile devices are paired and radio stations are set to customer preferences.
* Greet customers and provide coverage for the on-site Host during peak hours and prepare for vehicle handover within the retailer.
* Coordinate the vehicle handover process for all new and used vehicles within the retailer environment, from start to finish.
* Inspect vehicles prior to handover, including fuel levels and accessory fittings. Ensure all service manuals, book packs, and handover forms are prepared.
* Present personalised handover gifts to customers.
* Arrange, by appointment, a complimentary follow-up visit to address additional technical needs.
* Complete and check delivery/handover files, ensuring all forms and documents are signed and accurate.
* Create personalised automotive videos to enhance trust and transparency post-handover.
* Follow up with customers after handover to confirm their satisfaction and gather feedback.
* Organisation of the site and stock rotation
Qualifications and Skills:
* Confident communicator with strong rapport-building skills.
* Excellent organisational skills with the ability to prioritise, manage time effectively, and adapt to ad-hoc requirements.
* A team player.
* Experience in customer handling, telephone etiquette, and communication.
* Valid UK driving license.
Package
* Basic Pay £24,000
* KPI's P/A £3,000 ( at least 1/3 deliveries with 5 star or BYD NPS "Promotors" Score)
* 40 Hours per week including weekends
* 25 Days Annual Leave plus Bank Holidays
* Workplace Pension
* Employee Assistance Programme
* Training will be provided in accordance with the group Sales & Host standards.
Equal Opportunities Statement
Harmony Auto UK is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We are an equal opportunity employer and we aim to ensure that all employment decisions are taken without reference to irrelevant or discriminating criteria. We welcome applications from candidates of all backgrounds and experiences, and are dedicated to creating an environment where everyone can thrive and reach their full potential.
Data Privacy Statement
Harmony Auto UK collects and processes personal data as part of our recruitment process in line with our data protection obligations. This may include information provided in your CV, application form, interviews, and right to work documentation. Your data will be used solely for recruitment purposes and may be shared with relevant internal teams or background check providers as needed. All personal information will be stored securely and automatically deleted after 12 months unless we are informed otherwise. By applying, you consent to us contacting you regarding your application.
Job Type: Full-time
Pay: £24,000.00-£27,000.00 per year
Benefits:
* Company pension
Application question(s):
* Are you available to work on weekends?
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person