About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service by providing full and hygienically clean machines that are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily to restock and clean coffee or vending machines, while being a friendly point of contact for clients during visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK, we deliver a national service relied on and trusted by approximately 3,500 businesses to serve tasty beverages and snacks at various locations, including workplaces, schools, universities, hospitals, and more.
What does a usual day look like for a Joy Ambassador?
* Ensure all vending machines are filled and cleaned to the required standards as per company guidelines.
* Complete stock and cash controls across the machine base and on company vans.
* Fix occasional faults on machines, such as cup jams or blocked mixing bowls, and report all faults to the Service Desk.
* Report accidents, unfit foods, and customer complaints to your Area Manager or the Service Desk on the same day.
* Provide training to new starters and team members requiring upskilling to ensure high-quality customer service.
* Maintain a high level of customer care, always conducted courteously.
* Conduct regular audits and quality checks on retail machines as instructed by your Area Retail Manager, sharing follow-up actions as needed.
* Report machines below hygiene standards to your Area Manager.
* Cover sites using a van or public transport to reach static sites.
Requirements
What are we looking for in a Joy Ambassador?
* Ability to train new starters.
* Ability to complete audits and quality checks.
* Adherence to all Health & Safety regulations.
* Flexibility and responsiveness to change.
* High level of customer care and presentability.
Benefits
What you will receive as a Joy Ambassador
* 25 days holiday plus bank holidays.
* Life assurance of 2x yearly salary.
* Various working patterns, 5 out of 7 days.
* Competitive pay rates, higher than most competitors in many locations.
* Training and certifications in Food Hygiene, Health and Safety, and Food Handling.
* Security of 5-week paid sick leave.
* Clear career development opportunities.
* Company-provided vans, with no commuting costs, as you take the van home.
* Company phone provided.
At Selecta, we are committed to equal opportunities, diversity, and inclusion. We embrace our differences to achieve our common goals and aim to create more moments of joy for everyone through our ways of working.
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