Hi, I’m Kieran, CEO at FlatPlan. We help the world’s most respected media companies deliver breaking news to millions of people on Apple devices. Our customers include global brands like Formula One, Premier League, The Atlantic and Sky News.
We’re a passionate, fast-growing team delivering an impactful, technically sophisticated product – and central to our continued success is an exceptional Head of QA.
Position overview
Our QA and Support teams do an incredible job helping customers and keeping output to the highest of standards, and as we grow we are looking for an experienced Head of QA to refine our process, systems and strategic thinking and allow us to offer the same level of quality to an ever-growing list of publications.
This is a leadership role – you’ll build on existing efforts, adding further rigour and efficiency, and help ensure our software is robust, scalable and consistently excellent.
You’ll be expected to bring substantial experience working in fast-paced environments, balancing urgent fixes with long-term improvements, and creating systems that proactively surface and reduce issues.
Why you should apply
You’ll be joining a company trusted by some of the world’s biggest and most impressive media brands. Our work makes a huge impact on how high-quality journalism reaches millions of readers - and QA is central to making that happen.
We’re a remote-first, fast-growing team that cares deeply about what we do. We believe in giving our team members the tools, freedom and trust they need to do their best work – and we’ll support you every step of the way.
If you want to lead QA in a high-stakes, high standard environment and shape the future of a company that’s just getting started, we’d love to hear from you.
Responsibilities:
* Design, implement and lead FlatPlan’s QA strategy across multiple teams and timezones
* Build and maintain triage systems that categorise and prioritise bugs effectively
* Introduce processes that make QA visible and repeatable
* Help us to continuously improve output and processes
* Identify patterns in bugs, regressions and cosmetic issues – and feed these into development roadmaps
* Work closely with project management and lead engineers to define and deliver fixes that reduce backlog
* Develop a clear, centralised knowledge base and documentation process for QA/support
* Coach, support and lead QA team members
* Own and improve QA KPIs and reporting structures
* Champion a culture of quality across the company
Minimum Requirements:
* 6+ years in QA roles, including 3+ years in leadership at a growing software/SaaS company
* A track record of building QA teams, systems and strategies from scratch or improving them significantly
* Deep understanding of modern QA practices across frontend, backend and API layers
* Experience balancing urgent bug triage with long-term quality improvements
* Fluency in QA tools, bug tracking platforms and documentation tools
* Strong communication and collaboration skills – you’ll work across support, product, engineering and leadership
* Exceptional attention to detail and a proactive approach to identifying risks
* A love of process, structure, and clear documentation
Interview process
Because this is a senior, high-impact role, we’re asking candidates to take part in a paid interview phase where you’ll work closely with our team to understand our current QA environment, then present a clear and practical plan for transforming it. We want to see how you think, how you organise information and how you will hit the ground running when you join FlatPlan.
Our commitment to diversity, equity and inclusion
At FlatPlan we're dedicated to building a diverse team that reflects the varied experiences and backgrounds of our customers and the audiences they reach. We believe in fostering an inclusive environment, where every individual feels valued, heard and empowered. All qualified applicants will receive consideration without regard to race, colour, gender, gender identity or expression, sexual orientation, religion, national origin, disability, genetics, background or age.
We strongly encourage individuals from underrepresented groups to apply.
How to apply
To apply, please send an email with the subject line 'Head of QA - FlatPlan' to jobs@flatplan.io. Please include a PDF version of your CV and include the name of three of the brands we work with in the cover email. Attention to detail is key to this role, so we won't be able to proceed with applications if this step is skipped, unfortunately.